What are the responsibilities and job description for the Veterinary Customer Service Representative (CSR ) position at Wolf River Pet Hospital & Resort?
Wolf River Pet Hospital & Resort is looking to add a full-time receptionist to our team!
About Us:
- We are an intimate, community-based small animal veterinary clinic and pet resort facility based in the heart of Germantown, TN. Our team members enjoy building meaningful relationships with our clients and their pets.
- Our hospital offers comprehensive medical services such as wellness exams, preventative care, surgeries, in-house diagnostics, and hospitalization.
- Our resort offers grooming, bathing, cat and dog boarding, and daycare.
Who We're Looking For:
- Representatives who have had previous experience working in a veterinary medical, animal resort, or animal shelter setting.
- Client services representatives with a friendly and warm personality who are willing to work with other staff members in a team environment. Their character and work ethic should always reflect our core values: Speak truth, choose positivity, serve well, own it, and always better.
- Team members who have the ability to learn quickly and multitask when assisting clients in the lobby, answering phones, and interacting with and relaying important information to other staff within the clinic. This person is ideally thorough, detail-oriented, and a self-starter who takes initiative to go the extra mile for our clients and patients.
- Our front desk team should have a warm, friendly personality and thrive on building relationships with our clients and their pets.
Responsibilities:
- Provide exceptional customer service to clients, addressing their inquiries and concerns promptly and professionally.
- Make appointments and boarding reservations, move dogs and cats to and from the lobby to their kennels, call to check on patients, check patients in and out of the clinic for boarding, daycare, and medical services, prepare documentation prior to patient arrival, relay prescription requests and client inquiries to the veterinary team, work closely with resort staff to ensure that all patients receive requested services, and more.
- Candidates should have strong customer service skills, both verbal and written, with the ability to effectively handle customer inquiries and communicate information to team members as needed.
- Candidates must communicate professionally and effectively with clients in a clear and concise manner in-person and over the phone, ensuring a positive customer experience for both clients and patients.
The Details:
- Candidates must be available to work 30-40 hours weekly, between 7am-6pm weekdays and 8am-12pm every other Saturday.
- Pay is competitive based on experience level and full-time employment benefits include paid holidays, paid time off, uniform stipends, medical/dental/vision benefits, 401k programs, and deeply-discounted veterinary care for staff pets.
- Candidates should be used to working on their feet and must be able to lift up to 40lbs, leash and walk large dogs around the clinic, and be comfortable handling cats.
- Employees must be ages 18 years of age and have reliable transportation to and from work.
If you are interested in this position, please submit your resume. We look forward to hearing from you!
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person