Credit Operations Coordinator - Property Management

Credit Operations Coordinator – Corporate Finance

Job Summary: 

The Credit Operations Coordinator provides administrative and operational support to the Credit Operations team. This role ensures timely communication with applicants and committee members, maintains accurate tracking systems, and assists with daily email and reporting tasks. The Credit Operations Coordinator helps streamline team processes, allowing Analysts to focus on application evaluation, risk assessment, and committee decision-making.

Reports To:

The Credit Operations Coordinator reports to the Vice President of Financial Reporting.

Duties/Responsibilities:

• Prepare and send letters to applicants.
• Update weekly Region trackers and maintain the email assembly page.
• Send daily follow-up emails for non-responses from applicants.
• Send follow-up emails for outstanding committee action items.
• Assist in managing the team’s email inbox by responding to basic inquiries regarding time requests, applicant statuses, and other routine questions.
• Support Analysts in organizing meeting agendas and basic reporting tasks.
• Provide general administrative support to ensure smooth Credit Operations workflow.
• Other duties and tasks as assigned.

Required Skills and Abilities:

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and internal tracking systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Education and Experience:

• High school diploma required; additional education or administrative experience preferred.
• Minimum of 1 year in property management, tenant services, or a related administrative role.
• Experience with applicant tracking systems or committee support is a plus.
• Experience managing high-volume email correspondence or inbox management.
• Familiarity with tracking systems, spreadsheets, or databases (e.g., Excel or Yardi).
• Experience supporting multiple team members or leadership simultaneously.

Physical Requirements:

• Must possess a valid driver’s license and insurance.