What are the responsibilities and job description for the Patient Intake Coordinator position at WNY Psychiatry and Counseling Associates?
Overview
We are seeking a highly organized, reliable, and compassionate Remote Intake Coordinator to join our growing outpatient mental health practice. This is a part-time position (up to 20 hours per week to start) that combines patient intake coordination with supporting our psychiatric providers and counselors.
This role is primarily remote. In-person attendance will be required for initial on-site training, after which the position will be remote.
You will need access to a computer and reliable internet. We provide a secure VoIP phone application that can be installed on a smartphone for patient calls.
We pride ourselves on a supportive, collaborative work environment and value team members who share our commitment to patient-centered care.
Schedule
- Intake Coordinator hours:
- Days are flexible and will be determined collaboratively
- Flexible scheduling, including some days during normal business hours and some days in the late afternoon/early evening.
- Total hours: Up to 20 hours per week to start, with potential for growth
Responsibilities
- Contact new patients who have completed intake forms to schedule initial appointments with psychiatric providers and counselors
- Promptly follow up on new patient leads to ensure timely scheduling
- Maintain and update scheduling trackers and spreadsheets
- Communicate clearly and compassionately with patients during the onboarding process
Qualifications & Skills
- Experience working in an outpatient clinic, medical office, or mental health setting preferred
- Familiarity with medical terminology
- Experience with electronic medical record systems
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently in a remote environment
- Ability to maintain confidentiality and handle sensitive patient information
- Proficiency with basic computer applications (email, spreadsheets, scheduling tools)
- High school diploma or equivalent required
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Work Location: Hybrid remote in Buffalo, NY 14224
Salary : $19 - $20