What are the responsibilities and job description for the REQ_25109771Senior Customer Engineer position at wnc?
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Support product technical acceptance and certification process Assist product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI Ensure high system level product quality/performance and out-of-the box user experience Support field test as necessary Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities Install, configure, test and maintain operating systems, application software and automation tools Track and maintain highest levels of systems and infrastructure operation Monitor performance for potential bottlenecks, solutions and workaround, timely validate fixes and update test report Maintain physical and network security, backup, and provide fail-over and backup strategies Provide and improve automation test items request to improve efficiency and reduce human intervention time Engaging with product group in 2nd and 3rd level problem escalation Frequent vendors and customer meetings and visits for product feedback and future opportunities Provide technical post-sales support to R&D team Work with R&D and DQA/SQA teams to ensure features delivery/inclusion. Adhere to bug tracking process per corporate product development lifecycle Requirements and qualifications BS/MS degree in Computer Science, Engineering or a related 5 years of work experience Ability to install, configure and troubleshoot test setup with exposure in Windows/Linux/Android OS . Knowledge in Virtual Machine and/or Docker/Container is a plus Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required Able to demonstrate scripting skills in shell, batch and BASH scripts Team player being able to adapt to multicultural environment Willingness to learn and explore new technologies Big plus with experience in wireless and wired telecommunication industry To include fixed and mobile broadband, cellular, LAN and PAN Hands on experience in commercial tools – network, mobile, field, diagnostics, logging, automation, E2E. Knowledge and experience with carriers’ certification and technical approval process Willing and able to travel Ability to work in a team as well as an individual contributor when necessary Out of the box thinking. Critical thinker and problem-solving skills Ability to provide alternative solutions to achieve goals in a dynamic environment Analytical skills & attention to details Ability to work under pressure and maintain deadlines Good time-management skills Great interpersonal and communication skills Education Bachelor Work Experience Language Skills Computer Networking, Device Setup, Documentation Generation, Domain Name System (DNS) Servers, End-User Training And Support, Ethernet Local Area Network, Fault Management, Help Desk Support, Internet Protocol Suite, IP Addressing, Issue Tracking, Network Analysis Module, Network Communications, Network Configuration And Change Management, Network Management, Network Management System, Network Monitoring, Network Troubleshooting, PC Configuration, Remote Technical Support, Requirements Analysis, Software Documentation, Technical Documents, Technical Support WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification. Headquartered in Taiwan’s Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide. WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS). WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation. We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a “learning organization” initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career! In today’s interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.