Part-Time IT Team Assistant

Overview

WMU Homer Stryker M.D. School of Medicine is seeking a dynamic team player to join the IT team. This position is responsible for supporting low complexity application tasks and activities related to computer systems, hardware, or software. Assists team members in various tasks as assigned by them.

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Assist with requests for technical assistance in person, via phone, and electronically.
• Act as Audiovisual (AV) technician, set up and run the sound and video equipment used to conduct live events/meetings.
• Diagnose and resolve technical hardware and software issues.
• Provide on-site IT support with the setup and break down of equipment and supplies.
• Assist in creating,disabling and expiring user accounts.
• Track and route requests and document the resolutions.
• Identify and escalate situations requiring urgent attention.
• Flexibility to perform various tasks including labor, tech support, inventory sorting/counting, office tasks, etc.
• Ability to communicate well and train users on proper use of products.
• Stay current with system information, changes and updates.
• Assist in other administrative areas, as assigned by supervisor.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree preferred and/or minimum two years’ experience in a computer environment.
• Experience and knowledge in fundamental operations of relevant software, hardware and other equipment.

OTHER SKILLS AND ABILITIES:

• Must have excellent customer service skills.
• Ability to pay attention to detail, be adaptable and handle stress in a fast paced environment.
• Knowledge and proficiency in grammar and spelling skills.Ability to effectively communicate with others verbally and in writing.
• Ability to meet assigned deadlines.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Ability to accept and apply feedback.
• Regular and predictable attendance is expected.
• Demonstrates the ability to recognize priorities in organization of workflow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-centered care, innovative research, and community partnerships within a welcoming, supportive, and engaging culture. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Beacon and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide, as well as the creation of 1,600 new jobs, with an estimated annual economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program as well as a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and four fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery. 

Equal Employment Opportunity Employer in compliance with applicable State and Federal law.