Service Coordinator / Dispatcher

Department: Service

Location: BR01- CHARLOTTE, NC

Description

Service Coordinator / DispatcherForklift & Material Handling Equipment Service📍 Charlotte, NC | Full-Time | Onsite | Monday-Friday
💲 Competitive Pay Based on Experience

Help Keep Customers RunningWMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team.

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career.

In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

Simply put:

You'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

Why This Role MattersWhen a customer's equipment is down, every minute matters.

This position serves as the connection point between:

✔ Customers

✔ Field Service Technicians

✔ Parts Personnel

✔ Branch Operations

✔ Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

Why Join WMH?For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions.

Today, WMH supports customers across six states with 11 locations and more than 250 associates.

What Sets WMH Apart?✔ Exclusive Linde Material Handling dealership partner

✔ 35 years of industry leadership

✔ Growing service organization

✔ Industry-leading technology and equipment

✔ Internal promotion opportunities

✔ Leadership development programs

✔ Long-term career stability

✔ Team-oriented culture

At WMH, we don't just fill positions.

We invest in people and help build long-term careers.

Compensation & Benefits

Benefits Include✔ Medical Insurance

✔ Dental Insurance

✔ Vision Insurance

✔ Life Insurance

✔ Short-Term & Long-Term Disability

✔ 401(k) with Company Match

✔ Profit Sharing Opportunities

✔ Paid Holidays

✔ Paid Time Off

✔ Cell Phone Allowance

✔ Professional Development

✔ Leadership Development Opportunities

✔ Internal Career Growth

What You'll Do

Service Coordination & Dispatch

• Coordinate incoming customer service requests
• Schedule and dispatch field service technicians
• Manage technician workloads and service activity
• Monitor work-in-progress (WIP)
• Communicate scheduling updates and service timelines
  
  

Work Order Administration

• Open, manage, and close service work orders
• Maintain accurate service documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty and service processing activities
• Maintain accurate customer and equipment records
  
  

Customer Communication

• Serve as a primary point of contact for service-related inquiries
• Provide customers with service status updates
• Coordinate communication between customers and technicians
• Deliver a high level of customer service and follow-through
  
  

Operational Support

• Support service reporting and documentation
• Assist with fleet and rental administration activities
• Support branch service operations
• Help identify opportunities to improve efficiency and customer satisfaction
  
  

A Typical Day Might Include✔ Dispatching technicians

✔ Updating customers on service progress

✔ Creating and processing work orders

✔ Coordinating parts and labor information

✔ Monitoring technician schedules

✔ Resolving service-related issues

✔ Supporting billing and documentation

✔ Helping the team stay organized and on schedule

No two days are exactly the same.

Success comes from staying organized, communicating effectively, and keeping multiple priorities moving forward.

What We're Looking For

Experience In One Or More Of The Following

• Service Coordination
• Service Dispatch
• Service Writing
• Automotive Service Advising
• Fleet Maintenance Coordination
• Equipment Service Support
• Heavy Equipment Operations
• Construction Equipment Service
• Material Handling Equipment
• Customer Service
• Operations Support
• Branch Administration
  
  

Qualifications

• High School Diploma or GED
• 2 years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
• Strong organizational and multitasking skills
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems
  
  

Highly Preferred

• Forklift industry experience
• Material handling experience
• Automotive service experience
• Heavy equipment experience
• Service management software experience
• Fleet maintenance coordination experience
  
  

This Role May Be A Great Fit If You've Worked As A

• Service Coordinator
• Service Dispatcher
• Service Writer
• Service Administrator
• Automotive Service Advisor
• Fleet Coordinator
• Maintenance Coordinator
• Operations Coordinator
• Customer Service Coordinator
• Branch Administrator
• Rental Coordinator
• Equipment Service Coordinator
  

If your background is similar, we'd encourage you to apply.

Ready To Join WMH?If you're looking for an opportunity where your organizational skills, communication abilities, and service mindset make a direct impact every day, we'd love to hear from you.

Join a growing organization, support a talented team of technicians, and build a long-term career with one of the Southeast's leading material handling companies.

Apply today and discover what's possible with WMH Solutions.

WMH Solutions is an Equal Opportunity Employer.

Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.

Accessibility
If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.

Your Career Has a Future Here
We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity.

Your talent belongs in a place where it’s recognized and developed.

🔗 Explore Opportunities: https://wmhsolutions.pinpointhq.com