What are the responsibilities and job description for the Supervisor Transportation position at WM?
About Us:
Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release! Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.
Key Job Activities:
o Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
o Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
o Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
o Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
o Manage open order report to resolve service issues
o Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
o Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
o Conduct customer visits to review service
o Manage customer interaction records to resolve service issues
o Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
o Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets.
o Monitor routes to improve route efficiency
o Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
o Conduct “spot checks” to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer
o Complete daily yard walk
o Track and input DOT hours/JJ Keller.
o Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
o Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
o Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
o Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
Education:
Experience (North America & LATAM):
0-3 years supervisory experience
Education equivalent to graduation from High school, or GED equivalent; some college preferred
Two or more years of Transportation/Logistic experience required
May require mandatory immunizations and credentialing based on customer requirements.
Valid drivers license required; Commercial Vehicle Driving experience (CDL) is a plus
Maintains a current Medical Examiner’s Certificate (MEC) issued by a doctor approved by Stericycle/Shred-it is a plus but not required
Must work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicle. Requires constant mental and visual attention relative to the safe operation of the vehicle
Demonstrates knowledge of, DOT, OSHA, HIPAA, and NAID
Demonstrates knowledge of computer software applications to include spreadsheets and word processing
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.