Supervisor, Accounts Receivable

I. Job Summary

Supervises Accounts Receivable operations across cash application and collections functions. Provides direct oversight of team members responsible for cash application, account reconciliation, collections, and customer account support. Ensures timely and accurate cash application, reconciliation, and collection activities while driving resolution of discrepancies, delinquent accounts, and unapplied cash. Partners with billing, operations, customer support, sales, and customers to improve accounts receivable performance, strengthen processes, and ensure compliance with internal controls

II. Essential Duties and Responsibilities
 

• Plan, coordinate, and supervise daily Accounts Receivable activities across cash application and collections functions
• Directly supervise AR Team Lead, Senior Accounting Coordinators, and Accounting Coordinators; provide coaching, guidance, performance feedback, and development support
• Oversee cash application and collections processes, ensuring timely and accurate posting of payments, account follow-up, and issue resolution
• Ensure compliance with SOX requirements and internal controls, including oversight of cash application, collections, account reconciliations, and supporting documentation to maintain audit readiness
• Review and monitor aging reports, unapplied cash, and customer account activity to establish priorities and drive resolution of outstanding balances
• Oversee analysis and reconciliation of customer accounts, ensuring timely resolution of discrepancies and variances
• Monitor and drive resolution of delinquent accounts and unapplied/misapplied cash, partnering with internal and external stakeholders as needed
• Ensure proper escalation of unresolved issues to leadership, Account Managers, Billing, or other cross-functional teams
• Review and monitor reporting of outstanding accounts, risks, trends, and performance metrics
• Drive accountability to meet or exceed cash application and collection performance goals
• Partner with Cash Applications, Billing, RSC, and Account Managers to resolve discrepancies and improve AR performance
• Oversee customer research efforts for complex or unresolved accounts and support resolution of escalations
• Ensure accurate and complete documentation of customer payments, account activity, and collection efforts
• Support and oversee month-end close activities, including reporting and account reconciliation
• Lead and support process improvements, standardization, and system enhancements across AR functions
• Utilize advanced Excel skills (including XLOOKUPs, pivot tables, and formulas) to analyze data, monitor trends, and support reporting and reconciliation activities
• Support strong communication and collaboration across AR teams and with internal and external customers to ensure timely issue resolution
• Promote a positive and approachable work environment by serving as a go-to resource for team members, while actively partnering with cross-functional teams to drive results
• Perform ad hoc projects and other duties as assigned

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Accounting, Business Administration, Finance, or related field or in lieu of degree
• High School Diploma or GED (accredited) and four years of relevant Accounts Receivable experience
• 4 years of progressively responsible Accounts Receivable experience across cash application and collections

B. Preferred Qualifications 
 

• 3 years  of direct leadership or supervisory experience
• Proven experience managing team performance, driving KPIs, and meeting operational goals

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

 

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


V. Benefits 
 

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.