What are the responsibilities and job description for the Senior, Operations Specialist position at WM?
I. Job Summary
At WM, the Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations.
II. Essential Duties and Responsibilities
- A Senior, operations specialist assists in troubleshooting and resolving safety, service, and operational issues, maintains and distributes department-related information daily, communicates with other supervisors and managers on operational matters, maintains the office, and is the proxy for KRONOS for all daily updates for drivers and helpers.
- Is responsible for using Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor, assisting with the processing of payments and other financial tasks as necessary, assisting in the implementation of operational projects as needed, communicating with customers about service issues as required, and communicating with employees about scheduling and work assignments as needed.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited)
- 2 years of relevant work experience (in addition to education requirements) and
- Must be at least 18 years of age and
- Legally eligible to work in the country where the position is located
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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