Senior Manager, HR Optimization & Effectiveness

I. Job Summary

The Senior Manager, Optimization is responsible for leading enterprise HR operating model initiatives, driving cross-functional programs, and embedding continuous improvement frameworks to enable scalable, efficient, and high-quality service delivery. This role acts as a strategic connector between HR Operations, HR Business Partners, Finance, and Technology, ensuring transformation initiatives are aligned, executed with discipline, and deliver measurable business outcomes.

II. Essential Duties and Responsibilities
 

• Lead design and execution of HR operating model transformation initiatives (e.g., tiered delivery, centralization, governance models)
• Manage end-to-end program delivery for complex, cross-functional initiatives, including roadmap, milestones, risks, and dependencies
• Facilitate Kaizen and continuous improvement workshops to identify root causes, define future state processes, and drive alignment
• Develop and standardize process frameworks and toolkits (SIPOC, process flows, playbooks, intake models)
• Drive data and process optimization, partnering with HR systems teams to improve data integrity, workflows, and automation
• Identify and implement automation opportunities to reduce manual effort and increase scalability
• Establish and track performance metrics (KPIs) to measure operational efficiency, quality, and adoption
• Partner with HR, Finance, and business leaders to ensure alignment, governance, and successful execution
• Support change management efforts, including communication, training, and adoption strategies
• Provide executive-level updates and insights, translating progress into clear business impact

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree accredited) in Business Administration, Organizational Strategy, Human Resources, or related field.
• High School Diploma or GED (accredited), and 4 years of relevant work experience
• 7 years of progressive leadership experience in HR strategy, transformation, or enterprise project management.

B. Preferred Qualifications 
 

• Master's Degree in Business Administration, Organizational Development or related field.
• Experience leading operating model design and implementation.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.