What are the responsibilities and job description for the Outreach Specialist position at WM?
We’re hiring an Outreach Specialist to support Public Sector sustainability programs through a mix of fieldwork, customer education, and data support. This role focuses on waste audits, recycling and organics compliance, and community outreach across the Sherman Oaks area.
Location: Sherman Oaks, CA & Sun Valley, CA
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
What you'll do:
• Conduct on-site waste audits and site surveys
• Educate customers on recycling and organics programs
• Collect and enter waste, compliance, and diversion data
• Partner with internal Public Sector teams to support contract requirements
What you'll have:
• Customer service, outreach, or field-based support experience
• Interest in environmental sustainability or recycling programs
• Comfortable working outdoors with daily local travel
• Strong organization and time-management skills
• Proficiency in Microsoft Office, especially Excel
• Valid driver’s license
I. Job Summary
This entry level, hourly non-exempt Area position conducts regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements. This role will ensure type, size and location of bins as well as collection frequency meets franchise contract and WM requirements. This role may speak directly with customers to explain waste diversion, waste management and recycling services as well as the fee rate structure of the franchise contract and may escalate issues raised during site visits. With supervision this position may add, change and arrange new services to meet customer requirements, conduct on-site customer training programs, and perform other duties needed to meet franchise contract requirements. The work does not require discretion or independent judgement with respect to matters of significance. This position reports to the Franchise Account Supervisor, Area Public Sector Sales Manager, Municipal Marketing Manager or their designee.
II. Essential Duties and Responsibilities
Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.
Educate customer on the benefits of the recycling program and what goes in recycling bins.
Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination.
Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements.
Other duties as assigned.
III. Qualifications
A. Required Qualifications
High School Diploma or GED (accredited).
6 months relevant work experience resulting in successfully obtaining customer appointments.
Current active state issued driver’s license.
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Repetitive Motions
Eye/Hand/Foot Coordination
Sitting
Talking
Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this on-site position is $23.00 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Salary : $23