What are the responsibilities and job description for the Oracle HCM Techno-Functional Compensation - India Senior Analyst, Application Support position at WM?
I. Job Summary
The HR Tech Application Support Analyst is responsible for the day-to-day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
- Responsible for application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders
- Experienced in Fusion Compensation functionalities, including advanced knowledge and experience in Core HR.
- Experience in configuring and deploying compensation plans, salary adjustments, bonuses, and incentive programs
- Has good knowledge on HDL’s, Workflows, SQL, OTBI, fast Formulas, eligibility profiles.
- Has a fair understanding of Data flow and can manage integrations.
- Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
- Responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s)
- Responsible in meetings and resolves priority issues with functional leaders/business stakeholders.
- Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
- Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
- Responsible for meeting project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
- Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
- Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
- Responsible for Tier 2 support escalations and issue resolution, supports change management with system information.
- Champions data and process governance
Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
IV. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: Six (6) years of HR Technology support experience, leading Service Delivery and managing vendor relationships
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