What are the responsibilities and job description for the Jr Analyst - Customer Service SBS position at WM?
I. Job Summary
To learn and perform basic level tasks / activities related to the process / business the employee is aligned with.
II. Essential Duties and Responsibilities
- Understands business fundamentals and standard operating procedures
- Follow designated training schedule, ensure successful certification at every defined level.
- Maintains professional and productive relations and communications with internal customers.
- Follows standard procedures and introduces all new procedures into daily routine.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Returns or resolves quality control issues in problem queues.
- Other duties may be assigned as needed by supervisor / manager.
III. Qualifications
A. Required Qualifications
- B.Com, M.com or equivalent degree
B. Preferred Qualifications
- 6 months of prior relevant experience in the field of Audit, Accounts & Finance.
- Experience on the similar kind of process will have an additional advantage.
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- candidates with excellent communication / analytical skills without any experience may be considered
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
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