What are the responsibilities and job description for the Inside Sales Supervisor - Inbound position at WM?
This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit.
I. Job Summary
Provides hands‑on leadership and coaching to the Area Inside Sales Team, combining sales expertise with talent development to improve performance, customer outcomes, and revenue growth.
II. Essential Duties and Responsibilities
- Lead and inspire the Area Inside Sales Team through active coaching, performance management, and day‑to‑day engagement to drive consistent execution and results.
- Set clear performance expectations and hold team members accountable to sales activity standards, inbound sales goals, and productivity metrics.
- Champion the corporate sales strategy by translating objectives into actionable priorities and guiding the team through disciplined execution.
- Serve as a frontline coaching leader, providing regular feedback, skill development, and real‑time support to elevate sales capability and confidence.
- Foster a customer‑first mindset, ensuring a high level of customer satisfaction and proactively collaborating with the Area Sales Manager to resolve escalated or complex issues.
- Develop and build talent by forecasting staffing needs, recruiting high‑quality candidates, and preparing team members for growth and advancement opportunities.
- Create a culture of accountability and engagement, encouraging open communication, feedback, and continuous improvement.
- Ensure operational excellence through accurate customer documentation, maintaining integrity across prospect data, contracts, orders, and service records.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Required Qualifications
- Bachelor's Degree (accredited) or in lieu of a degree,
- High School Diploma or GED (accredited)and four (4) years of relevant work experience.
- 2 years direct business-to-business sales (in addition to education requirements).
- Must live and work in the US.
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a remote environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this position across the U.S. is $70,100 - $90,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Salary : $70,100 - $90,000