India Associate Analyst , Application Support

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
This entry level position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, provides fundamental technical and analytical support of HR foundational elements and structure that impact HR processes.   
  
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions.
• Performs process review analysis and provides documentation on current to future state.  Continues to seek development on the job and through training.
• Makes required configuration changes according to documented requirements. Generally responsible for foundational workforce data structures such as job codes, positions, location tables, HR departments and other organizational structures and data fields.
• Considers impact of configuration of tables, data fields and foundational structures on downstream systems and integrations.
• Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries.
• Reviews new software application products or new modules in existing applications.
• Provides fundamental day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches through testing, reporting and analysis of changes.
• Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management.
• Delivers simple reports and queries utilizing delivered software. Follows established data governance.
• Documents all configuration.

III. Supervisory Responsibilities
No supervisory duties. 

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
• Experience: No previous years of previous experience (in addition to education requirement).

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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