What are the responsibilities and job description for the Customer Services Representative position at WM?
I. Job Summary
The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.
II. Essential Duties and Responsibilities
- Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
- Communicates concise and accurate information.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information, provide information, and/or update customer records.
- Provides standard information and education regarding service options, charges, billing, and contracts.
- Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited)
B. Preferred Qualifications
- Bilingual (Spanish)
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay rate for this office/on-site position is $22.00 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Salary : $22