What are the responsibilities and job description for the Dispatch Supervisor position at WM Henderson Plumbing, Heating, and Cooling?
Wm. Henderson, a dynamic, rapidly growing HVAC and Plumbing company, is growing again!
We are seeking a highly skilled Dispatch Supervisor to join our team at our Broomall, PA location.
In this role you will:
- Directly supervise and coordinate the activities of Dispatchers.
- Provide clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Prepare and issue work schedules, deadlines, and duty assignments for Dispatchers.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Design, implement, or evaluate departmental training and development programs, departmental initiatives, or performance measurement criteria.
- Oversee all communications within specifically assigned territories.
- Train or instruct employees in job duties or company policies or arrange for training to be provided. Other duties as assigned.
SKILLS & ABILITIES
- 5 plus years of experience in customer service or similar role. 2 plus years in a supervisory role (dispatch experience is preferred)
- A professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude.
- Able to plan and schedule work rather than just react.
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
- Ability to work as part of a team.
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
- High School Graduate or General Education Degree (GED)Required Associate's Degree (two year college or technical school) a plus
- Microsoft Office, Google Maps
Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.