Description

Under the supervision of the Medical Communications Center Leadership, the Transportation Intake Specialist (TIS) will serve as the first point of contact for all incoming calls in the Medical Communications Center. The primary function of the Transportation Intake Specialist is to provide superior customer service, while inputting sensitive patient information provided by the caller into the TraumaSoft CAD System. The TIS will maintain performance consistent with established metrics provided during training. Equally important tasks will include intaking paperwork, making payment arrangements for customers, successfully documenting, and assigning pertinent transport/patient information (e.g., priority, level of care and proper level of crew required for transport.) 

Role and Responsibilities 

• Answer phones in an expeditious manner (goal time less than 20 seconds) 
• Intake calls in an expeditious manner (goal time less than 2 minutes 45 seconds) 
• Set up Wheelchair, Basic Life Support, Advanced Life Support, and Critical Care Transport requests from contracted and non-contracted vendors. 
• Maintain compliance with HIPAA, state EMS regulations, and company policies. 
• Maintain confidentiality and demonstrate professionalism in all communications. 
• Monitor CMN/PCS and Fax email groups and enter information and attach paperwork to the appropriate transport 
• Review patient paperwork, accurately update patient information in trip and attach paperwork to the trip to facilitate accurate and timely billing. 
• Demonstrate a strong commitment to workplace safety by identifying hazards, reporting risks, and supporting continuous safety improvements.
• Adhere to all company safety policies, procedures, and regulatory requirements while actively promoting a safe and compliant work environment.
• Collaborate with team members to uphold safety standards and foster a culture of safety across all operations.