Manager - Operations

Under the direction of the Director of Operations, Operations Manager is responsible for the day-to-day operations of assigned sites and staff to include the Operations Supervisor and all field employees including EMTs, AEMTs and Paramedics. The Operations Manager works under the direction of the Director of Operations but also serves as their redundancy in their absence. This role is participating in both clinical shifts and administrative shifts as required. The Operations Manager ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transport in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. The Operations Manager will either directly or indirectly, be responsible for all crew appearance, crew readiness, crew discipline, crew driving behavior, and crew scheduling, crew moral, and office cleanliness and readiness. The role of Operations Manager requires the incumbent to be strong in interpersonal communications, ability to be a mentor, and supervisor to the employees.

ROLE AND RESPONSIBILITIES

· Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.

· Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively addresses issues or concerns promptly and uses critical thinking skills to remove barriers or obstacles to achieving company goals.

· Maintain assigned office payroll budget to ensure six weeks of scheduling is always posted.

· Report for clinical and administrative shifts as required and scheduled.

· Address gaps in scheduling immediately and working with the entire management team to use all available resources to resolve schedule gaps company wide. Managers and supervisors should be prepared to fill open shifts or gaps in coverage if needed.

· This position is designated as a working manager where administrative office responsibilities are performed in conjunction with regularly scheduled on duty time.

· Maintain a clean, safe, and functional office environment that ensures accountability and organization of equipment and supplies. Ensure that buildings, office spaces, narcotics/drugs, equipment, and vehicles are secure, and procedures are followed to maintain their security.

· Ensure vehicles are compliant with VT State Office of EMS, and state motor vehicle requirements and laws. Routinely inspect vehicles for proper supplies, mechanical issues, registration, licensing, fuel, and insurance cards, road safety systems and cleanliness. Prepare vehicles for inspection.

· Ensure vehicles and equipment assigned to your office are functional, assigned, used, and stored appropriately. Communicate any problems or out of service items appropriately and coordinate the repair/replacement promptly.

· Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities. 

· Providing additional operational EMS coverage as needed in times of high demand or low coverage. 

· Participate in bi-weekly manager meetings and attend other internal meetings as scheduled or assigned 

· Review Missing PCR list and facilitate tracking down of all missing PCRs to ensure they are completed and sent to the server within 48 hours of being received on the list 

· Serve as a reliable point of contact for Dispatch as part of the leadership phone tree, ensuring timely response and support for operational needs 

· Participate in a Manager on Duty schedule to ensure team members have access to a manager outside of normal business hours. 

· Participate in annual VT State Office of EMS inspection preparation and any other special events as required. 

· Maintain and demonstrate up-to-date knowledge of all applicable state EMS protocols and compliance requirements, ensuring organizational adherence and operational consistency 

· Serve as a liaison to facilities. 

· Other duties as assigned. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS 

· 1-2 years of leadership experience 

· Graduation From High School or equivalent 

· 19 years old or older at time of hire for insurance purposes 

· Successful completion of NREMT certification 

· Current NREMT and State EMT or higher · Valid driver’s license 

· Ability to drive company vehicles with a clean driving record. 

· Successful completion of a state sponsored EVOS course or ability to obtain in 90 days. 

· Current AHA BLS CPR or ability to obtain within 10 days of hire. 

· Ability to provide quality patient care within the scope of practice. 

· Knowledge of all state protocols for EMT, AEMT and Paramedic 

· Availability for recall in times of crisis 

· Ability to pass a lift test of 150 – 200 pounds. 

· Ability to pass a pre-employment drug test. 

· Ability to pass a pre-employment background check. 

· Ability to read, speak, and write English. 

PREFERRED SKILLS 

· Excellent leadership and mentoring capabilities

We'd love to have you join the AmCare team!

#HP