Manager - Education & Training St. Louis, Missouri

Role and Responsibilities

• Plan, coordinate, and lead EMS new hire orientation programs to ensure consistent onboarding, cultural integration, and readiness for field deployment. 
• Establish orientation standards and expectations related to professionalism, engagement, attendance, and policy compliance. 
• Partner with Operations and HR to ensure new hires meet all clinical, educational, and credentialing requirements prior to field clearance. 
• Identify training needs related to clinical performance, policy compliance, QA findings, and operational trends. 
• Develop and deliver remedial, refresher, and retraining programs for EMS providers as needed. 
• Ensure retraining is objective, educational, and aligned with quality improvement goals, not punitive in nature. 
• Manage CPR, NAEMT, and other approved EMS education programs, ensuring instructors, materials, and delivery methods meet national standards. 
• In times of scheduling crisis, work with operations to help staff with mission critical shifts. 
• Coordinate course scheduling, instructor assignments, and resource allocation. 
• Maintain compliance with continuing education, recertification, and credentialing requirements. 
• Collaborate with Quality/Risk and Clinical Leadership to align training initiatives with QA trends, sentinel events, and system improvements. 
• Ensure all education and training activities comply with state EMS regulations, national standards, and organizational policies.
• Track training completion, competencies, and outcomes, maintain accurate documentation and records. 
• Provide leadership and guidance to educators, instructors, leadership, and training staff. 
• Serve as a subject matter resource for education-related questions and initiatives. 
• Participate in organizational committees, leadership meetings, and program evaluations as appropriate.

Qualifications and Education Requirements

• 1 years of leadership or educational experience 
• Graduation From High School or equivalent 
• 19 years old or older at time of hire for insurance purposes 
• Successful completion of NREMT Paramedic certification 
• Current NREMT and a State EMS License (or ability to obtain within10 days of hire) 
• Valid driver’s license 
• Ability to drive company vehicles with a clean driving record. 
• Successful completion of a NAEMT EVOS or ability to obtain in90 days. 
• Current AHA BLS& ACLS Instructor (or ability to obtain within60 days of hire) 
• Current NAEMT Instructor (or ability to obtain within90 days of hire) 
• Ability to provide quality patient care within the scope of practice. 
• Knowledge of all state protocols for EMS providers. 
• Availability for recall in times of crisis 
• Ability to pass a lift test of 150 – 200 pounds. 
• Ability to pass a pre-employment drug test. 
• Ability to pass a pre-employment background check. 
• Ability to speak and write English. 
• Proven track record of success leading training programs for EMS professionals. 
• Knowledge of education and training best practices.
• Demonstrate a strong commitment to workplace safety by identifying hazards, reporting risks, and supporting continuous safety improvements.
• Adhere to all company safety policies, procedures and regulatory requirements while actively promoting a safe and compliant work environment.
• Collaborate with team members to upload safety standards and foster a culture of safety across all operations.

Working Conditions

• This position is primarily an office based on administrative, planning, and instructional responsibilities. 
• Regularly works in classroom and training environments, including simulation labs and skills stations. 
• Periodic field-based training and retraining is required, which may occur at EMS stations, in ambulance bays, or in operational settings. 
• May be required to enter and exit ambulances and work around emergency vehicles for instructional purposes. 
• Occasional work in an ambulance bay or garage environment, with exposure to vehicle noise, exhaust, and weather conditions. 
• Must be able to climb stairs and demonstrate the use of equipment such as stair chairs during training. 
• Requires standing, walking, bending, and light lifting during hands on instruction and skills assessments. 
• Some activities may require kneeling, reaching, or climbing to effectively teach and evaluate EMS procedures. 
• Work hours are generally daytime weekday hours, with occasional early mornings, evenings, or weekend schedule adjustments to support onboarding, retraining, or operational needs.

Preferred Skills

• Strong instructional and facilitation skills, with the ability to teach adult learners in classroom, simulation, and field-based settings. 
• Demonstrated ability to translate clinical and operational EMS concepts into clear, practical training content. 
• Effective written and verbal communication skills, including the ability to present information professionally to groups with varied experience levels. 
• Solid organizational and time management skills, with the ability to manage onboarding schedules, training records, and multiple priorities simultaneously. 
• Experience with new hire onboarding, competency validation, or continuing education in an EMS or healthcare environment. 
• Ability to coach, mentor, and provide constructive feedback in a supportive, professional manner. 
• Comfort working in operational EMS environments, including ambulance bays, stations, and field training settings. 
• Proficiency with learning management systems (LMS), Microsoft Office, Microsoft Outlook/Teams, Traumasoft software.
• Strong problem-solving skills and the ability to adapt training approaches based on operational needs and learner performance. 
• Ability to work collaboratively with operations, risk, compliance, leadership, and clinical staff to ensure training aligns with organizational standards and regulatory requirements. 
• Familiarity with EMS equipment and procedures, including patient movement and transport devices, for instructional demonstration purposes. 
• Ability to maintain professionalism, discretion, and consistency when working with new hires and current staff.

We'd love to have you join the WLRC Medic One team!

#HP