What are the responsibilities and job description for the Administrative Assistant position at WK Taekwondo?
We're looking for an organized, people-first Administrative Assistant to support our team. You'll work closely with our program director to keep students engaged and families supported — splitting your time between administrative work and the training floor. No martial arts background required. We're looking for someone who's genuinely great with kids and youth, comfortable with a customer-facing role, and organized enough to keep the administrative side running smoothly.
What You'll Do
- Support student retention — track attendance, follow up with families, help flag students who may be at risk of dropping off, and assist with belt promotion and event outreach
- Be a visible, energetic presence on the floor during class hours — greeting students and parents, supporting trial lessons, and assisting with parent conversations
- Serve as a go-to point of contact for parent questions, concerns, and account needs
- Handle day-to-day admin work — scheduling, data entry, phone/email correspondence, and keeping our records and systems organized
- Help create a warm, welcoming environment for new and current families
What We're Looking For
- Experience in customer service and administrative/office work
- Genuine enthusiasm for working with kids and teens
- Comfortable being people-facing and proactive — this isn't a desk-only, admin-only role
- Reliable, organized, and detail-oriented
- Able to work evening and Saturday afternoon hours
- No martial arts experience necessary — we'll train you on our programs
Nice to Have
- Prior sales or membership-based sales experience
- Experience with CRM, scheduling, or membership management software
- Bilingual
WK Martial Arts - Taekwondo Schaumburg is a fast growing martial arts school focused on building confident, disciplined, and resilient students through high quality instruction and a positive training environment. We serve hundreds of local families and pride ourselves on offering engaging classes, a supportive community, and a culture where both students and staff can thrive. Our team is dedicated, energetic, and passionate about helping every student level up in martial arts and in life. We are committed to high standards, ongoing staff development, and creating an exciting workplace where instructors can grow personally and professionally.