What are the responsibilities and job description for the Information Technology Specialist position at WK&T?
General Summary:
Installs, maintains, and tests all types of Central Office facilities, toll and subscriber carrier systems, and associated equipment. Monitors quality of toll, extended area service (EAS), special circuits, and other subscriber carrier facilities. Takes trouble reports and clears trouble. Installs fiber patch panels, and fiber patch cords.
Installs fiber splice cabinets in the Central Office. Installs and maintains all grounding in the Central Office. Installs and maintains all electronic equipment.
Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively; listen and communicate information to a wide variety of personnel at all levels of skill; deliver customer support both in-person and over the phone in a professional manner; maintain and support the IT & Network infrastructure, support the Company’s objectives by training others in use of their computers and application. Involved in design and growth planning for company networks, including setup, configuration, installations, upgrades, and maintenance for routers and network equipment.
Education and Experience:
Associate’s degree in IT or demonstrates equivalent knowledge, 3-5 years of practical IT work experience. Security , Network is required and must be kept to date.
Essential Job Functions:
- Maintains digital Central Office equipment, remote units, carrier system equipment and other associated equipment. Assists in the installation, service, and removal of Central Office facilities and equipment.
- Repairs Central Office equipment by performing diagnostic tests to locate trouble and performing necessary repairs using mechanical and electrical power tools and equipment.
- Ensures functionality of newly installed Central Office equipment by performing acceptance tests as appropriate.
- Ensures quality service by monitoring quality of toll, extended area service (EAS), special circuits, and other subscriber carrier facilities.
- Work on-call duties.
- Provides customer service by receiving trouble reports and clearing trouble. Completes appropriate reports and records and forwards information to appropriate departments.
- Schedules and performs software back-ups and updates.
- Performs turn-up, acceptance, installation and provisioning of DS1, DS3 & Ethernet circuits.
- Maintains batteries, rectifiers and alarms in central office power plants.
- Keeps the Central Offices and Remotes neat & clean.
- May assist Outside Plant Technicians with troubleshooting as needed.
- Installs/configures various software applications on local area networks and computers for instructional and administrative purposes; research software to determine hardware and configuration requirements to assure system compatibility.
- Studies software manuals to learn installation procedures and basic application functions: test applications following installation to ensure proper operation: train users as needed
- Performs setup, configuration, installations, upgrades, and maintenance for routers and network equipment.
- Monitors Cybersecurity threats and vulnerabilities.
- Assists with research/implementation/installation/support of all software/hardware devices needed within the organization as well as for customers.
- Maintains documentation of network and system maps.
- Provides support for as well as tickets entries for M10-video services.
- Assists with the implementation of Hosted IP phones and IP Camera systems.
- Responsible for maintaining all company cellphones.
- Development/implementation/support of all organization Apps.
- Develops security standards, procedures, and guidelines for multiple platforms.
- Performs primary network system administration on network servers as needed.
- Provides all levels of technical support including system design, installation, and maintenance.
- Installs network software and monitors network performance.
- May assist technicians with troubleshooting as needed.
- Provides technical assistance by phone or onsite.
- Monitors corporate workflow and completes assigned tasks.
- Reconfigures and upgrades software as appropriate: perform repairs or refers hardware repairs as needed.
- Performs system backups on essential equipment.
- Installs and maintains GPS and other communication equipment/software used in company assets.
- Assists database analyst with daily duties as their backup.
- Prepares and maintains a variety of logs and records.
- Maintains current industry knowledge and research/evaluates new software/hardware products upon request.
- Ability to travel 3-5 days or as needed.
- Performs all other related duties as assigned by Management.
*These tasks do not meet the Americans with Disabilities Act definition of essential job junctions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.