What are the responsibilities and job description for the Spanish Bilingual Service Tech Call Center position at WK Industrial Services Corp.?
Job Title: Customer Interaction Specialist Job Summary:
This position will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Duties and Responsibilities:
- Serves customers by receiving and recording phone calls.
- Identify appropriate departments that can assist the customer.
- Document all inbound calls in Krones ticketing system.
- Monitor customer tickets daily.
- Escalate issues to appropriate personnel when necessary.
- eShop order maintenance.
- Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Minimum Required Qualifications:
- Education: High School Diploma or equivalent
Skills:
- Professional Skills:
- Knowledge of SAP Applications, MS Office Suite, CRM, Salesforce, and Krones Portfolio.
- Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
- Understanding of BOMs and technical drawings.
- Ability to work on various issues simultaneously and ensure the integrity of each project.
- Soft Skills:
- General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills, communication skills, and negotiation skills.
- Excellent customer service skills.
- Strong analytical skills to troubleshoot and resolve project issues and challenges.
- Strong attention to detail and deadline-oriented.
Physical / Working Demands:
- Job is performed under generally good working conditions in an office atmosphere.
- Equipment use includes PC, copy machine, telephone, calculator.
- Limited physical effort is required. Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10 lbs) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%).
- Appropriate OSHA safety training required.
Safety and Environmental Responsibilities:
- Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health and safety requirements as the first priority in the performance of their work dutie