What are the responsibilities and job description for the Technical Support Specialist - VOIP position at wizixtechnologygroupinc?
About Us:
At WiZiX Technology Group Inc., we are a leading provider of VOIP phone systems and communication solutions, helping businesses streamline their operations with reliable and efficient technology. We are looking for a motivated and detail-oriented VOIP Support Technician to join our team at our call center and provide excellent support to our clients. This role is ideal for someone with strong expertise in VOIP systems who excels in a fast-paced, customer-focused environment.
Job Description:
As a VOIP Support Technician at WiZiX Technology Group Inc., you will be responsible for providing technical support over the phone for VOIP phone systems. You will troubleshoot, configure, and maintain systems, ensuring that all customer issues are resolved quickly and effectively. You will also work with both customers and internal teams to guarantee a high level of customer satisfaction.
Key Responsibilities:
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Provide phone-based support for VOIP phone systems, including troubleshooting, configuration, and system maintenance.
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Diagnose and resolve issues related to phone lines, call quality, network connectivity, and hardware components.
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Assist with the setup, configuration, and customization of VOIP systems based on customer specifications.
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Maintain detailed records of service requests and resolutions.
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Monitor system performance and proactively identify potential issues or upgrades.
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Collaborate with internal teams at WiZiX Technology Group Inc. to improve system performance and customer satisfaction.
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Stay up-to-date with industry best practices and product updates.
Required Qualifications:
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Proven experience with VOIP phone systems (installation, troubleshooting, maintenance).
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Strong understanding of networking concepts, including IP addressing, routing, and DNS.
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Experience with common VOIP platforms
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Ability to provide high-level customer service and communicate technical issues clearly to non-technical customers.
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Excellent problem-solving skills and the ability to troubleshoot technical issues over the phone.
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Ability to manage multiple tasks and prioritize effectively in a busy call center environment.
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Strong communication and interpersonal skills.
Preferred Qualifications:
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Relevant certifications
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Experience with cloud-based phone systems and integrations.
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Familiarity with ticketing systems and remote support tools.
Why Join Us?
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Supportive Team: Work in a collaborative and friendly call center environment with a team of professionals.
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Growth Opportunities: We value personal and professional development, with opportunities for advancement within WiZiX Technology Group Inc..
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Competitive Salary & Benefits: Enjoy a competitive salary, benefits package, and paid time off.
How to Apply:
Please submit your resume and a brief cover letter explaining your experience with VOIP systems
We look forward to hearing from you!
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
