Plumber - Service And Repair Technician

You are at the top of your game! You know your trade, have mastered it over time, you need to keep challenging yourself, keep learning, and keep growing. You thrive on having a full schedule, handling the tough calls, and finding new and better ways to support customers. You love your work in the field, you don’t want to have to think about how to keep the calls coming in. You love your independence, you value the support of a team and a company that supports your growth and development.

If this sounds like you and you pride yourself on holding a higher standard, join us at Barker & Sons Plumbing as a Service & Repair Technician.

About The Role

Barker & Sons Plumbing Service & Repair Technicians are independent operators with the backing of a vibrant and growing company that invests in its people and in driving new business. We keep our techs as busy as they want to be, well-trained, and supported with the top technology, tools, trucks, and continuous development opportunities honed by the elite NexStar Service Professionals' best practices and the Orange County PHCC Trade School. Our techs are among the top tier of Plumbing Services Professionals, and they actively take control of their future and financial success by embracing the opportunity to master their craft.

Compensation

$95,000 - $200,000 yearly

Responsibilities

• Diagnose & repair residential plumbing systems.
• Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
• Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
• Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties.
• Troubleshoot & effectively resolve issues promptly for the customer.
• Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
• Utilize technology (iPad) and established workflows to ensure consistent support and solutions.
• Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody would gladly welcome you into their home and be grateful you’re the one there to solve their problem(s).
• Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
• Account for the parts you use; return what you don’t, and reconcile your inventory with the Warehouse.
  
  

Qualifications

Required

• Experience in diagnosing and resolving residential plumbing service calls.
• Willing and able to commit to following the Barker & Sons proven process for service & sales.
• Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
• Comfortable working both independently and as part of a team.
• Able to communicate with customers, technicians, support staff, managers, and anyone else who may need services.
• Able to maintain professional appearance standards & approachable demeanor.
• Able to use and/or learn new technologies (ex, iPads) and software systems to facilitate operations.
• Self-motivated, responsible, and humbly confident.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to conduct a background check for Home Services.
• Able to commute to Orange, CA, daily.
  
  

Preferred

• 3 years of residential plumbing experience.
• Experience interacting directly with and selling home services to customers.
• Experience following an established service & sales-proven process.
• Experience using iPads, tablets, or similar technologies as part of a service & sales process.
  
  

Desired

• Track record of 6-figure annual plumbing sales.
• Experience working within a NexStar Home Services company.
• Experience working within a company using Service Titan or similar software.
  
  

About Company

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

• Professional advancement through sponsored training and continuous development.
• Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage.
• 401(k) with a 4% match.
• Paid time off, paid holidays, and adaptable schedules.
• Company-provided service truck, tablet, and uniforms.
• Company-wide family events.