What are the responsibilities and job description for the Desktop Engineer position at Wizard communications Pvt Ltd?
Job Title: Desktop Support Engineer
We are looking for a Desktop Support Engineer with 2–6 years of experience to provide end-user IT support and troubleshoot hardware, software, and network-related issues.
Key Responsibilities:
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Provide support for Windows 10/11, Microsoft Office/Microsoft 365, Outlook, Teams, VPN, and business applications.
- Manage user accounts, password resets, and access permissions using Active Directory/Entra ID.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN issues.
- Handle L1/L2 incidents through ticketing tools and ensure SLA compliance.
- Maintain IT asset inventory and support endpoint security and patching.
Skills Required: Windows 10/11, Active Directory, Microsoft 365, basic networking, hardware troubleshooting, remote support, and ITSM/ticketing tools.
Good to Have: Intune, SCCM/MECM, Entra ID, PowerShell, and enterprise support experience.
Pay: $25.00 - $30.00 per hour
Work Location: In person
Salary : $25 - $30