What are the responsibilities and job description for the Front Desk Attendant - starting $15/Hr+ (DOE) position at Wittwer Hospitality LLC?
Description
BEST WESTERN CORAL HILLS
Starting at $16/hr (Depending on Experience), Raises & Commission based on performance
Employment: Part Time
Hours: Saturday 3 - 10pm, Sunday 3-10pm
What will YOU get from US?
- Extremely competitive wages
- Opportunities to grow within the company
- Employee Discounts at our hotels
- Company Profit Sharing
- Semi-annual Cash Incentives
- Complimentary Hotel Stay once a year on work anniversary
- Employment Referral bonus (up to $400 per person you refer)
- Telehealth
- Employee Assistance Program
- 401k Retirement with Employer match of 50% (max $1200 per year)
- Team Member travel benefits
- On-Demand Pay -provides you access to a portion of your earned wages prior to payday
What do we need from you?
- Proactive customer service
- Responsible, teachable, and reliable
- Strong verbal & non-verbal communication skills, in person and over the phone
- Organized & high attention to detail
- Competent computer & software abilities
- Abide by hotel brand standards for level of service
- Identify & overcome guest issues quickly and attentively
Requirements
Key Responsibilities:
- Manage guest reservations i.e. check-ins, check-outs, and complete reservations online & over the phone
- Processing credit card & cash transactions
- Effectively coordinate with all other hotel departments to provide Superior Service
- Daily Activity Reports and deposit drops
- Maintaining Front Desk and Hotel Lobby clean and organized. Weekly deep cleaning assigned
- Doing property & pool checks
- Occasional package shipment or receiving
- Manage incoming guest calls and reservations
- Sales skills for new reservations including rates and availability
- Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.