Receptionist I

Wits Solutions Inc. (WITS) is a SBA certified Small Disadvantaged Business with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

Job Description:

Security Clearance:

• CSOSA Background Check Required; may require DCSA Background Investigation for assignments exceeding 180 days

Education/ Certification Mandatory:

• High School Diploma or equivalent required. Basic proficiency in Microsoft Office Suite required.

Work Experience Mandatory:

• Experience performing receptionist, front desk, customer service, or administrative support duties in a professional office environment.
• Demonstrated ability to greet and assist visitors, answer and route calls, record and transmit messages, schedule appointments, maintain visitor logs, and issue visitor passes.
• Experience using multi-line telephone systems and Microsoft Office applications.
• Proficiency in Microsoft Word, Excel, Outlook, and general office equipment operation.

Work Experience Nice To Have:

• Prior experience supporting Federal Government offices, secure facilities, or professional services environments. Experience handling confidential or sensitive information, visitor access procedures, and administrative coordination activities.
• Familiarity with office security procedures, badge issuance processes, records management, and customer service support in government environments.

References/Certificates/Diplomas Required:

• Resume, professional references, copies of diplomas/certifications if applicable, proof of work authorization, and required CSOSA security/background documentation.

Roles and Responsibilities:

• Greet visitors and determine the purpose of visits while directing visitors to appropriate personnel or offices.
• Answer, screen, and route incoming telephone calls using multi-line phone systems.
• Record, transmit, and relay messages accurately and professionally.
• Provide information and assistance to callers, visitors, and staff regarding office procedures and locations.
• Schedule appointments, meetings, and visitor access arrangements.
• Maintain visitor logs and issue visitor badges or passes in accordance with agency security procedures.
• Perform routine clerical and administrative support duties including filing, data entry, copying, scanning, and mail distribution.
• Utilize Microsoft Office Suite applications to prepare documents, correspondence, and reports.
• Maintain professionalism, confidentiality, and customer service standards while supporting CSOSA office operations.
• Support additional administrative and office management activities as assigned.