Quality Assurance Manager

• Leads and develops Quality Assurance and Continuous Improvement teams across multiple locations.

• Oversees hiring, onboarding, performance management, coaching, and employee development.

• Manage departmental staffing, resource allocation, and succession planning.

• Provides direction and accountability for quality, compliance, and continuous improvement initiatives.

• Leads cross-functional teams and promotes a culture of operational excellence and continuous improvement.

• Lead the Quality Assurance and Continuous Improvement functions across all WIOSS US sites

• Manage direct and indirect teams, including QA Leads / Analysts, Continuous Improvement Specialists, Master Data Analysts, Site Management and external vendors, as applicable

• Oversee hiring, performance management, employee development, succession planning, and team structure

• Manage departmental resources, including staffing, budgeting, and allocation of resources across quality and improvement initiatives

• Develop, implement, and maintain quality assurance policies, standards, and compliance requirements across sites

• Oversee audits, corrective actions, and follow-up activities to ensure compliance and effective issue resolution

• Define, monitor, and report on quality KPIs and organizational performance metrics

• Lead continuous improvement efforts to enhance efficiency, productivity, quality, and standardization across the organization

• Identify, prioritize, and sponsor improvement initiatives and transformation projects aligned with business objectives

• Ensure training is developed and delivered to support standardization and consistent implementation across sites

• Provide strategic direction on quality standards, process improvement, risk mitigation, and operational efficiency

• Collaborate with senior leadership and cross-functional teams to align quality and continuous improvement priorities with operational and business goals

• Perform other related duties as assigned

• Strong Leadership and Organizational skills

• Strong communication skills. The ability to speak English language is an advantage

• Strong analytical skills. Experience with Lean, Six Sigma, or similar methodologies is required

• Proven experience operating the WIOSS Automated System (OPM).

• In-depth knowledge of Lean, Six Sigma or other quality methodologies is considered an asset

• Minimum of a bachelor's degree in management, Engineering or similar discipline is required.

• A minimum of 2 years of experience in management roles within WIOSS operations is preferred

• A minimum of 5 years of experience in manufacturing management roles is required

• A minimum of 3–5 years of experience in quality assurance is required

• Availability to travel up to 30%-40% as required for support

• Ability to work on-site at customer facilities throughout North America.

• Ability to sit and work at a computer for extended periods.

• Ability to stand and facilitate meetings, workshops, and training activities as necessary.

• Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds.

Join WITRON and be part of a team that's shaping the future of automation logistics!

Apply now to take the next step in your career journey.

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.