What are the responsibilities and job description for the CSR - Customer Service Representative position at Witchdoctors Billet Specialties?
Powersports Customer Service & Sales Specialist (Victory/Indian/UTV&ATV)
Join the worldwide leader in Victory and Indian Motorcycle OEM and aftermarket parts! At buywitchdoctors.com, we don't just sell parts; we provide the expertise that keeps the ride alive. In addition to our V-Twin dominance, we are a premier provider of OEM and aftermarket parts for all major brands of UTVs and ATVs. If you live and breathe powersports and love helping customers build their dream machines, we want you on our team.
The Role
We are seeking a high-energy, technically-minded Customer Service Representative. This is a dual-focus role requiring elite phone/email skills for both inbound support and outbound sales/follow-ups. You will be the bridge between our customers and our vendors, ensuring every order is accurate and every rider is satisfied.
Core Responsibilities
· High-Volume Communication: Manage a steady flow of incoming and outgoing calls with a professional, "smile-in-your-voice" attitude.
· Sales & Consulting: Use your phone sales experience to guide customers toward the right parts and accessories for their specific Victory, Indian, or off-road vehicle using our Shopify store and admin interface.
· Vendor Liaison: Communicate directly with vendors to track orders, verify fitment, and resolve supply chain inquiries. SKU Vault is the software that is used for our in house inventory and order management.
· Technical Troubleshooting: Assist customers with basic technical questions regarding OEM and aftermarket part compatibility.
· Team Collaboration: Work closely with our warehouse and management teams to ensure a seamless customer experience.
Requirements
· Powersports Passion: Deep knowledge of Victory and Indian Motorcycles is highly preferred. Familiarity with major UTV/ATV brands (Polaris, Can-Am, Honda, etc.) is a plus.
· Sales Experience: Proven track record in phone sales or parts counter sales. You should be comfortable "closing" and upselling.
· Computer Literacy: Fast and accurate typing skills. You must be comfortable navigating multiple browser tabs, Microsoft software (Outlook), and inventory databases (SKU Vault) simultaneously.
· Communication Pro: Exceptional verbal and written skills. You can explain complex parts to a novice and talk shop with a pro.
· Reliability: This is a M-F, 8:30 AM – 5:00 PM EST position. Punctuality is non-negotiable.
Benefits
· Consistent Schedule: No weekends or late nights.
· Paid Time Off: Paid vacation and holiday pay available after 90 days of employment.
· Employee Discount: Access to the best parts in the industry at a discount.
· Please note: We do not offer health benefits at this time.
How to Apply
Don’t just send a generic resume. Tell us what you ride or what you’ve built! Candidates who demonstrate real-world powersports knowledge will be moved to the front of the line.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $13 - $15