What are the responsibilities and job description for the AWS Connect Specialist (Hybrid) position at WissenPro LLC?
Job Title: AWS Connect Specialist
Location: Washington, DC (Hybrid)
Job Type: Full-Time
Description:
We are looking for an AWS Connect Specialist to manage and optimize our cloud-based contact center solutions. This role involves hands-on experience with Amazon Connect and other AWS services to design contact flows, integrate cloud services, and enhance customer experience.
Key Responsibilities:
- Build and manage Amazon Connect contact flows, call routing, and user management.
- Integrate AWS services such as Lambda, DynamoDB, S3, and Lex to enhance functionality.
- Monitor performance using Amazon Connect dashboards and KPI reporting.
- Implement workforce optimization strategies (forecasting, capacity planning, and scheduling).
- Collaborate with teams to ensure seamless VoIP and system integration.
Requirements:
- 3 years experience with Amazon Connect and AWS cloud services.
- Knowledge of VoIP, CX strategies, and system integration.
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- AWS certifications (e.g., Solutions Architect, Developer) are a plus.
Job Types: Full-time, Contract
Pay: $80.86 - $95.78 per hour
Work Location: In person
Salary : $81 - $96