Hearth & Hops Server

Position Title:       Hearth & Hop’s Restaurant Server 

Department:          Food & Beverage

Reports To:           Front of House Supervisor, or Bar/Restaurant Manager

Status:            Full-time Seasonal or Part-time Seasonal, Hourly Plus Tips (Non-Exempt)

Working Hours:    Varied hours/shifts, fluctuates with time of season, weekends and holidays typical

Wage Range:      $15.00 per hour – includes potential to earn tips and gratuities

Benefits:           Maryland Accrued Sick time/401k/Recreational Privileges

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Position Summary:  Interact with guests and ensure they have a great experience when dining at the resort.  Attends to guests needs making them feel welcome, comfortable, important and relaxed.  Requires some basic cooking knowledge.

Essential Duties & Responsibilities: 

Wisp Resort is a four-season ski, golf and recreational destination resort.  Because of the nature of the resort business, employees may be asked to perform other duties outside of the job description.  Also, hours of operation are 24/7 including weekends and holidays.

Specific Duties & Responsibilities: Level 1 – FB01            

•    Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.

•    Staying updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc.

•    Handle table bookings, direct guests to tables, present menus, suggest dishes, assist in drink selection, inform guests about food preparation details, communicate specific guest needs to the cooks.

•    Maintain proper dining experience, deliver items, fulfill guest needs, offer desserts and drinks, remove courses, replenish utensils, and refill glasses.

•    Properly open and pour wine at tables.

•    Obtain revenues, issue receipts, accept payments, and return change.

•    Basic cleaning tasks in coordination with co-workers.

•    Understand and communicate resort services and products to guests.

•    Some familiarity with basic cooking skills.

Qualifications:

Successful execution of this job requires an individual to satisfactorily perform each essential duty.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience:

•    High School diploma or equivalent, unless company sees capability without minimum education requirement

•    Previous food serving experience recommended

Language Skills:

•    Basic English

•    Strong communication and interpersonal skills

Mathematical Skills:

•    Basic math 

Certificates, Licenses, Registrations:

•    Crowd Management Certificate desirable

•    TIPS Certification

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Standing, reaching, lifting, bending, kneeling, stooping, climbing, push and pull items weighing 50 pounds or less.

•    Manual dexterity, auditory and visual demands.

Work Environment/Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    General kitchen front-of-house atmosphere, and resort atmosphere with many varied aspects.

•    Duties may be mentally demanding or stressful at times, particularly during peak season time periods.

•    Seasonal outdoor conditions that include a variety of winter weather

Disclaimer:  The information listed in this Job Description may only be a summary of the work involved and could change depending on the future direction of the company.  The right of final decision is with the management of the company and the company is eligible to reject any applicant without disclosing the reason.