Administrative Assistant

Who We Are

Wisoman Foods Inc., located in Hayward, CA, is a Woman-Owned Certified business specializing in high-quality, innovative flatbreads from tortillas to ethnic Indian varieties crafted with care and precision. Our fully automated, high-speed facility ensures that every product meets the highest standards of consistency, food safety, and quality. With certifications including SQF Level 2, Organic, Non-GMO Project Verified, and OU Kosher, we are proud to deliver products that reflect excellence at every level.

At Wisoman Foods, the Administrative Assistant is often the first point of contact, providing a positive impression to all customers, vendors, and visitors. This role supports multiple departments while ensuring smooth daily operations and exceptional service.

What Were Looking For
Were hiring an Administrative Assistant to provide high-level support across departments, manage inbound calls, and maintain accurate records and processes. The ideal candidate will have excellent communication and organizational skills, thrive in a fast-paced environment, and bring strong attention to detail to every task.

This is a full-time, onsite role with opportunities to grow within a supportive and collaborative team.

What Youll Be Doing

• Answer and direct inbound calls while providing excellent customer support and service.
• Greet and assist visitors, ensuring professionalism and security awareness.
• Respond to customer inquiries, research solutions, and follow up when immediate resolution is not possible.
• Monitor trends that affect daily operations and suggest improvements to customer service.
• Process and confirm orders in a timely manner; communicate with customers within 24 hours if issues arise.
• Prepare and maintain weekly production and shipping spreadsheets, ensuring 100% order fulfillment.
• Coordinate outbound shipments with third-party logistics providers, balancing cost efficiency with on-time delivery.
• Track daily inventory and provide timely updates to production.
• Manage purchase orders, confirm lead times, update delivery dates, and maintain accurate online records.
• Support product recall activities and shipment tracing as part of the recall team.
• Assist with scanning and uploading bills, tracking documents, and maintaining department files.
• Serve as a liaison among departments, facilitating clear communication and collaboration.
• Participate in quality and food safety programs, reporting issues as necessary.
• Carry out additional administrative duties and projects as assigned.

What Were Looking For

• High school diploma or equivalent required
• 2-3 years of administrative experience.
• Proficiency in Microsoft Office and web-based applications (ERP, EDI).
• Strong written and verbal communication skills; bilingual English/Spanish highly preferred.
• Highly organized, detail-oriented, and able to multitask effectively.
• Proven ability to manage sensitive information with integrity and confidentiality.
• Collaborative team player with excellent problem-solving skills.

What We Offer Our Team

• A supportive, team-oriented work environment.
• Opportunities for professional development and growth across departments.
• Hands-on experience in cross-functional operations including customer service, logistics, purchasing, and production.
• The chance to contribute to the success of a growing company while developing valuable administrative expertise.

Wisoman Foods, Inc. is an equal opportunity employer. We value diversity and inclusion and welcome applicants from all backgrounds and experiences.