What are the responsibilities and job description for the Customer Care Representative position at Wisler Plumbing, Heating, Cooling and Electric?
At Wisler Plumbing Heating Cooling and Electric, we’re not just another home services company, we’re a family that values top-notch customer care and an unbeatable workplace culture. If you thrive on helping people, enjoy problem-solving, and want to be part of a team that genuinely supports you, this is the role for you.
What’s in it for You?
Competitive Pay: $17 - $19 per hour Bonus & Commission Opportunities
Stable Schedule: Full-time, Monday - Friday, 7 AM - 5 PM, with rotating weekends & holidays
Paid Training & Growth: Hands-on training with clear career advancement opportunities
Strong Benefits: Medical, Dental, Vision, 401(k) Matching, PTO, and Paid Holidays
Extra Perks: Tuition Reimbursement, Employee Discounts, Volunteer Programs
Why You’ll Love It Here
A Culture That Cares: We prioritize teamwork, respect, and work-life balance.
Stability & Growth: We promote from within and provide clear career paths.
Top-Tier Benefits: Medical, Dental, Vision, 401(k) Matching, PTO, Paid Holidays, and more!
Your New Role
As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:
Answer inbound customer calls and book service appointments using scripts.
Make outbound calls to existing clients to schedule routine maintenance.
Accurately enter customer and job details into the system.
Perform quality control calls as needed to ensure customer satisfaction.
Maintain a 90% booking ratio on incoming calls and meet call volume expectations (minimum 5 hours per day on the phone and 25 outbound calls per day).
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Education: High school coursework required.
Experience: No prior experience necessary, we provide paid training!
Skills: Strong communication, attention to detail, and a customer-focused mindset.
Additional Requirements: Must pass a background check and drug test. Tobacco-free candidates are preferred.
Wisler Plumbing Heating Cooling and Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Salary : $17 - $19
