Sr. Key Account Manager

About Us

WiseTech Global is a leading developer of cloud-based software solutions for the logistics industry, enabling and empowering the world’s supply chains. Our flagship platform, CargoWise, is used by the world’s largest logistics companies to optimize their operations. Utilized by the top 25 global freight forwarders and thousands of logistics businesses worldwide, we are transforming how goods move globally through cutting-edge technology and innovation.

The Role

A WiseTech Senior Key Account Manager is the WTG owner of a number (around 20 to 25) of WTG strategic clients for their product or region.

The Senior Key Account Manager serves to deepen the WTG relationship with strategic clients by increasing their own understanding of the client’s business needs and strategy and by regular focused strategic interactions, ultimately working to grow and retain these strategic customers.

You work collaboratively across multi-functional teams both internally and within the client organization to resolve any barriers to the productive use of WiseTech Global Products. Be able to instigate the resolution of issues common to WTG strategic clients to facilitate customer growth.

This Senior Key Account Manager should be an expert in their field, has been in a KAM/SKAM role for a number of years and have proven experience directly growing customer accounts and achieving outcomes.

Key Responsibilities

• Independently conducting customer QBRs, including actively identifying opportunities for revenue growth and works to execute, using the QBR as a key opportunity to drive this growth.
• Use internal tools such as the Customer Insights Portal to identify patterns and trends.
• Independently undertake deep dive investigations to establish and report back on clients’ motivations, strategies and preference.
• Build strong working partnerships with the Service Partners in order to optimize the overall service offering for the client.
• Has strong communication skills and internal influence with both peers and senior stakeholders.
• Using interpersonal, leadership and communication skills by phone, email, MS Teams to proactively engage with clients, gain their trust and establish a regular rapport.

Key Skills and Experience

• Has 5 years experience or more in Key Account Management
• Previous experience managing large global clients and stakeholders at various levels
• International freight forwarding or similar Supply Chain/Logistics industry Management experience preferred
• Software Industry experience desirable
• BBIT Qualification
• CCP Qualification

The posted salary range is a general guideline and represents a good faith estimate of what WiseTech Global could reasonably expect to pay for this position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications and experience of the selected candidate, geographic location and external market pay for comparable jobs. The Company reserves the right to modify this range in the future, as needed, as market conditions change.

Pay range for this role $90,000—$150,000 USD

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Before you Apply

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.