What are the responsibilities and job description for the Customer Service & Support Manager position at Wisenbaker Builder Services, Inc.?
Job Purpose
Love New Home Construction & Customer Service? Do you thrive on juggling priorities, leading people, and solving problems before they even hit the surface? If you’re the type who can keep a fast-moving team on track while making sure home builder customers stay happy, BuildOn has the leadership role you’ve been looking for.
Primary Duties & Responsibilities
What You’ll Do:
- Lead the team: assign work, resolve escalations, and run special projects with confidence.
- Keep systems sharp: oversee customer data, documentation, and workflows for accuracy and consistency.
- Drive results: monitor performance, close service gaps, and launch process improvements that stick.
- Partner across the business: work with Sales, Implementation, and Development to deliver seamless service.
Qualifications
What We’re Looking for
- 3–5 years leading service operations or customer support in a fast-paced setting.
- A knack for managing workflows, coordinating across teams, and solving problems on the fly.
- Experience with service platforms like BoldDesk, Zendesk, or Salesforce.
- Clear communicator with strong organizational chops; construction or homebuilding background is a plus.
About the Company
BuildOn Technologies is a software product and services company founded to serve the needs of the homebuilder and construction industries. Our clients leverage our products and services to better serve the homebuyer during the sales, design and selection processes when purchasing a new home. Our clients also use our solutions to manage and operate their building services operation while estimating, quoting, purchasing, fabricating and installing the homebuyer’s selected products. As the premier software product and services company in the homebuilder and construction industries, our solutions have been helping clients solve their toughest problems for 25 years.
Job Type
Full-Time