What are the responsibilities and job description for the Store Supervisor position at Wise Penny, owned and operated by The Junior League of Baltimore?
Position: Store Manager
Hours: Full-time, up to 40 hours per week
Compensation: Starting at $17.00 per hour, plus PTO, Holiday and Sick Leave
About Us: The Junior League of Baltimore, Inc., is an organization of women whose mission is to advance women’s leadership for meaningful community impact through volunteer action, collaboration, and training.
The Wise Penny is a thrift store owned and operated by the Junior League of Baltimore. The
shop provides quality new and “gently used” clothing and household items at affordable
prices, with proceeds directly funding the League’s community projects. Since opening in
1970, The Wise Penny has raised over $2.5 million to support the League and its programs
Responsibilities:
- Providing exemplary customer service and promoting a culture of honesty, integrity,
- and belonging.
- Training and coaching of store staff on merchandising and visual guidelines, loss
- prevention standards, store policies, and safety protocols.
- Creating staff schedules and assigning daily/weekly associate work plans while providing input for staffing decisions.
- Regularly communicating with direct supervisors and the Wise Penny committee Chair to support sales goals and inventory flow.
- Maintaining data and financial integrity, including KPI reporting, opening and closing paperwork, and register/deposit accuracy.
- Leveraging social media platforms to promote organizational events, merchandise initiatives, and informative community updates, driving engagement and brand awareness for the Wise Penny.
- Providing and accepting regular recognition, coaching, and feedback to and from store staff and management.
- Managing and engaging volunteers through task assignments and training.
- Addressing customer needs and complaints using conflict resolution and
- situational de-escalation tactics.
- Helping to update standard operating procedures (SOPs) and maintaining a minimum backlog of product in the stock room.
- Ensuring that merchandise, windows, and displays are visually appealing, neat, and shoppable.
You’ll be successful in this role if you:
✓ Have an appreciation and respect for the second-hand retail industry.
✓ Enjoy working with people from different backgrounds.
✓ Have a deep love for Baltimore City.
✓ Want to work for an organization with a commitment to DEIB ( Diversity, Equity, Inclusion and Belonging) .
✓ Are looking for an opportunity to express both creativity and business savvy.
Required Skills and Qualifications:
- High school diploma or GED minimum.
- 3 years of store management or leadership experience in corporate retail, secondhand retail, small business retail, or gift shops.
- Ability to safely lift up to 50 pounds
- Proof of COVID-19 vaccination prior to final interview.
- Successful completion of a pre-employment background check.
- Reliable transportation.
- Superior organizational skills with sharp attention to detail.
- Capable of handling multiple tasks simultaneously and ability to respond appropriately to unexpected changes.
- Excellent communication and interpersonal skills.
Preferred Skills:
- Bilingual (English and Spanish)
- 2 years of visual merchandising experience
Additional Details:
- Weekly Day Range: weekend availability required.
- COVID-19 Considerations: The Junior League of Baltimore and The Wise Penny follow all federal, state, and local guidelines and recommendations.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience:
- Retail management: 3 years (Preferred)
Work Location: In person
Salary : $17