What are the responsibilities and job description for the Service BDC Representative position at Wise Auto Group?
Location: Vallejo, CA
Job Type: Full-Time
About Us:
Vallejo Chrysler Dodge Jeep Ram is a fast-growing, customer-focused dealership committed to delivering an exceptional service experience. We are looking for a motivated and professional Service BDC (Business Development Center) Representative to join our team and help drive service appointments, customer retention, and overall satisfaction.
Position Summary:
The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up with customers, and ensuring a smooth and professional experience from first contact to completed visit.
Key Responsibilities:
- Answer incoming service calls, emails, and online inquiries
- Schedule and confirm service appointments efficiently
- Perform outbound follow-up calls for missed appointments, declined services, and service reminders
- Communicate clearly with customers regarding service needs and availability
- Maintain accurate customer records in CRM systems
- Work closely with Service Advisors and management to ensure a seamless customer experience
- Meet daily, weekly, and monthly appointment and conversion goals
Qualifications:
- Previous BDC, call center, or customer service experience preferred (automotive is a plus)
- Strong communication and phone skills
- Positive attitude with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer and CRM proficiency
- Reliable, punctual, and team-oriented
Compensation & Benefits:
- Competitive hourly pay performance bonuses
- Growth opportunities within the dealership
- Training and ongoing support
- Health benefits (if applicable)
- Paid time off
Why Join Vallejo CDJR?
- Supportive team environment
- Opportunities for advancement
- High-volume dealership with strong customer base
- Leadership committed to your success
How to Apply:
Submit your resume through Indeed or apply in person at Vallejo Chrysler Dodge Jeep Ram.
Join our team and be a key part of delivering an outstanding service experience!
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