Office Assistant and Customer Service Agent

Office Assistant and Customer Service Agent 

 Location: West Village, New York, NY

Full-time | On-site

Wisdom Publications is seeking a highly-organized, people-oriented, and proactive Office Assistant to join our small but dynamic team. This is a multi-functional role ideal for someone who thrives in a fast-paced environment, enjoys both independent and collaborative work, and brings professionalism and warmth to everything they do.

Key Responsibilities

• Manage the CEO’s schedule, appointments, and calendar.
• Coordinate travel, meetings, and logistics.
• Maintain confidentiality and handle sensitive information with discretion.
• Process and sort incoming and outgoing mail (including post office and UPS runs).
• Welcome visitors and make them feel at home.
• Manage repair requests and liaise with contractors.
• Act as the primary point of contact for office visitors and vendors.
• Support occasional evening or weekend events as a welcoming host, managing logistics and guest experience.
• Maintain office supply inventory and place orders as needed.
• Coordinate with vendors and service providers.
• Monitor and care for the overall functionality and presentation of the office space.
• Ensure the West Village office is clean, organized, and fully operational.

Customer Service Agent

• Answer calls and respond to customer inquiries via our online service platform.
• Handle returns, refunds, shipping inquiries, and tracking updates.
• Record and manage customer interactions and account updates.
• Follow and uphold all customer service policies and procedures.
• Quickly research or recall answers to ensure fast, high-quality support.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A warm, welcoming, and professional demeanor.
• Tech-savvy and quick to learn new tools and systems.
• High attention to detail and ability to work independently.
• Prior experience in office administration, customer service, or executive assistance is a plus.

Bonus Points For

• Experience in hospitality, events, or a customer-facing role.
• Familiarity with customer service platforms (like Zendesk, Freshdesk, or similar).
• Comfort handling logistics and light office maintenance.

Details

• Starting date: immediately
• Full-time (9-5)
• Onsite only (New York City)

Why Join Us?

Wisdom Publications is the leading publisher of books, podcasts, and online courses on contemporary and classic Buddhism, mindfulness, and meditation. As a nonprofit charitable organization, Wisdom Publications is dedicated to cultivating writers and teachers, advancing critical scholarship, and preserving the literary culture of various contemplative traditions.

At Wisdom Publications, you'll be part of a mission-driven organization with a calm, collaborative workplace culture. We value thoughtful communication, excellent service, and a well-run office that supports both our team and our broader community.