Box Office Manager

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Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Box Office Manager

Job Summary:

In a supervisory role, the Box Office Manger will assist the Assistant Director of Ticketing & Patron Services and the Arts Ticketing Website Administrator in managing the successful day to day activities of the Campus Arts Ticketing Box Office in Memorial Union as well as four satellite locations. As a mentor, this position directly oversees student staff. Candidates will demonstrate leadership and managerial capabilities, a high level of dependability and independence, attention to detail, flexibility, and a friendly outgoing personality.

The Wisconsin Union Theater (WUT) is the premier performing arts presenter at the University of Wisconsin-Madison. Learn more about WUT at : https://union.wisc.edu/visit/wisconsin-union-theater

Key Job Responsibilities:

• Work with student staff to ensure the smooth operation of the box office and high levels of customer service are being offered.
• Reconciles daily box office receipts, prepares transmittals and deposits, and administers accounting reports for cash flow and ticket revenue
• Manages computerized ticketing system including software changes, updates and formats, hardware maintenance and communication with software vendor
• May hire, train, schedule, and supervise student and/or staff members
• Work with campus partners and presenting organizations to determine the best strategies for selling tickets to each unique event.
• Develops and implements plans for audience development and subscription ticket sales including publicity releases, print and media advertising, mailings, on-line ordering and other marketing and public relations campaigns
• Supervises the front of house activities for productions including ushers and box office personnel
  
  

Department:

Wisconsin Union, Social Education, Theater

Compensation:

The starting salary for the position is $56,112 - but is negotiable based on experience and qualifications.

Required Qualifications:

• 3 Years of Previous Box Office experience, including overseeing ticketing and box office services
• 1-3 years of experience in a supervisory role, preferably within a performing arts organization and/or University setting
• 3 years of customer service in the Ticketing industry, or similar setting
• Knowledge and experience working with ticketing software (preferably AudienceView), ticketing IT, customer relations management, subscription sales, group sales, and training
• Demonstrated ability to supervise, direct, and effectively train/mentor student employees.
• Ability to multi-task and problem solve
• Flexibility in schedule and willing to adjust personal schedule to accommodate needs of Campus Arts Ticketing and the Wisconsin Union Theater
  
  

Preferred Qualifications:

• 5 years of Box Office experience, including overseeing ticketing and box office services.
• Experience with ticketing software, preferably AudienceView
• Excellent communication and interpersonal skills
• Ability to multi-task and manage multiple projects at once
  
  

Education:

• HS Diploma or GED required
• Bachelors Degree or higher preferred.
  
  

How to Apply:

Click the "Apply" button to start the application process.

You will be prompted to upload the following documents:

• Resume
• Letter of Qualifications/Cover Letter
  
  

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Contact Information:

Jenny Lee, jenny.lee2@wisc.edu, 608-265-1157

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.