RV Park - Customer Service Associate

POSITION DESCRIPTON:
The Wisconsin State Fair Park (WSFP) is seeking an enthusiastic, detail-oriented, and dedicated problem- solver to work as a Customer Service Associate at our RV Park. This person is responsible for the overall guest experience at the RV Park by meeting and greeting guests, processing RV reservations and assisting guests both over the phone and in person in addition to performing necessary office, clerical and cleaning duties. The primary responsibilities of this role are to provide excellent customer service, take reservations, and prepare for guests’ arrivals and departures.

EMPLOYMENT TYPE :
Limited Term Employment (LTE) position working various first shift hours year-round with work hours fluctuating throughout the year and flexible scheduling. This individual will work roughly 10 - 26 hours per week in the winter (November – February), and roughly 30 – 40 hours per week the rest of the year. This individual must be available to work some scheduled weekend shifts, and during the annual Wisconsin State Fair. Annual hours worked will not exceed 1039 hours.

COMPENSATION :
The starting hourly wage for this role is $14.00 per hour.

WHO CAN APPLY:
This position is open to all qualified State of Wisconsin residents who meet the outlined criteria.

ESSENTIAL FUNCTIONS:

• Take reservations over the phone and in person, explaining policies and clearly answering any questions to ensure guest needs are met

• Greet guests upon arrival and assist through the check-in and check-out processes

• Check RV Park grounds daily, ensuring that all occupied RV sites are registered in the reservation database

• Maintain reservation database and problem-solve as needed to ensure it is up to date and accurate

• Fill propane tanks according to Federal and State guidelines

• Post charges for sites, amenities, etc. and receive payment via charge, check, or cash, dispensing accurate change as necessary

• Balance daily sales (charge slips and cash register) accurately against daily report

• Maintain cleanliness of RV Park office, RV sites, and RV Park grounds.

QUALIFICATIONS:

• Excellent customer service and problem-solving skills
• Effective oral and written communication skills and ability to communicate effectively with guests and staff
• Effective planning and organization skills with ability to prioritize while remaining flexible to changes
• Cash handling skills and ability to balance daily reports against receipts
• Basic knowledge of and skill in using computers and Microsoft software such as Word, Excel, and Outlook, and ability to adapt to changes in said technology

SPECIAL NOTES:
The candidate must be able to work all 11 days of the annual Wisconsin State Fair; for 2024 these dates are August 1 – 11, 2024. Prior to appointment to this position, the candidate will be subject to a comprehensive criminal background check.

TO APPLY:
Applicants should submit their application below. Your resume may be attached in lieu of submitting an employment application. The most qualified applicants will be invited to interview. Applications will be accepted until the position has been filled.

COMPANY DESCRIPTION:
Wisconsin State Fair Park is a year-round entertainment venue, hosting activities, events, meetings and more throughout the four seasons. Home to the Exposition Center, Tommy G. Thompson Youth Center, the Milwaukee Mile Speedway, WI Products Pavilion, and many other facilities, hundreds of events are held at the Fair Park each year. Perhaps the most notable and certainly the signature event, the Wisconsin State Fair, welcomes more than one million Fairgoers over 11 summer days. Visit wistatefair.com for more information.

Wisconsin State Fair Park’s central location within the largest metro area in Wisconsin makes it a desirable place to work, live, and play. As a world-class city, Milwaukee and the Greater Milwaukee Area are full of opportunities galore for living, working, and playing. Visit discovermilwaukee.com for more information.

All Limited Term and Seasonal Employment Positions, including those for the annual Wisconsin State Fair, require Wisconsin Residency:, as defined in § 6.10(1), at the time of application and throughout employment with Wisconsin State Fair Park.

Wisconsin State Fair Park is an Equal Opportunity Employer.