What are the responsibilities and job description for the Distribution Dispatcher position at Wisconsin Public Service?
JOB REQUIREMENTS: WPS, a subsidiary of WEC Energy Group, is seeking a
Distribution Dispatcher in our Green Bay, Wisconsin location. This
position is represented by Local No. 420 IUOE. Work hours: 8 week, 8
hour rotational schedule - 24/7 operations for this role (6:00am -
2:00pm, 2:00pm - 10:00pm, 10:00pm - 6:00am) Job Summary The Distribution
Dispatcher provides emergency and non-emergency dispatch of gas and
electric trouble events to field responders. Distribution Dispatchers
communicate important customer and facility information to field
responders with use of phone, computer and radio systems. Dispatchers
use many computer systems and often need to multi-task during high
volume times. Job Responsibilities Ensure efficient incoming and
outgoing employee communications: Communicates with site employees by
radio, computer and phone Calls technical personnel for special problems
Update Public Affairs, local supervision, Account Executives of
important trouble situations Connects with field responders and
dispatches gas & electric trouble events: Uses computerized dialer
system to connect with responders after regular business hours
Dispatches emergency trouble events in a timely fashion Assigns trouble
events to field responder in the Outage Management System Manages
trouble events and records field responder activities: Uses Outage
Management System to organize, prioritize and manage trouble events Ping
meters to determine if customer have electricity at meter Updates
estimated repair times Records field responder activities in the Outage
Management System Collects closure information for electric & gas events
and passes on follow-up information to local sites Monitor weather
reports, implement storm procedures: Observes weather activity from
multiple weather information sources Calls local site supervision to
inform them of high volume and implement storm procedures Sends weather
alerts over radio system to alert working field responders of potential
hazards Dispatch and request emergency locates: Dispatches emergency,
one hour and 24 hour locates during and after regular business hours
Requests emergency locates for field employees that are required to dig
to repair facilities after regular business hours Monitors e-mail,
printer, phones and fax machine: Reports telecommunication & radio
system troubles Reports site camera and video problems or failures
Receives paper trouble events that may be faxed to Central Dispatch due
to computer problems Receives paper orders on printer or fax\... For
full info follow application link. \"WEC Energy Group and its
subsidiaries are Equal Opportunity / Affirmative Action employers. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, protected veteran status and any
other protected class. EEO/AA policies and statements\" \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9328366D03B643CF
Distribution Dispatcher in our Green Bay, Wisconsin location. This
position is represented by Local No. 420 IUOE. Work hours: 8 week, 8
hour rotational schedule - 24/7 operations for this role (6:00am -
2:00pm, 2:00pm - 10:00pm, 10:00pm - 6:00am) Job Summary The Distribution
Dispatcher provides emergency and non-emergency dispatch of gas and
electric trouble events to field responders. Distribution Dispatchers
communicate important customer and facility information to field
responders with use of phone, computer and radio systems. Dispatchers
use many computer systems and often need to multi-task during high
volume times. Job Responsibilities Ensure efficient incoming and
outgoing employee communications: Communicates with site employees by
radio, computer and phone Calls technical personnel for special problems
Update Public Affairs, local supervision, Account Executives of
important trouble situations Connects with field responders and
dispatches gas & electric trouble events: Uses computerized dialer
system to connect with responders after regular business hours
Dispatches emergency trouble events in a timely fashion Assigns trouble
events to field responder in the Outage Management System Manages
trouble events and records field responder activities: Uses Outage
Management System to organize, prioritize and manage trouble events Ping
meters to determine if customer have electricity at meter Updates
estimated repair times Records field responder activities in the Outage
Management System Collects closure information for electric & gas events
and passes on follow-up information to local sites Monitor weather
reports, implement storm procedures: Observes weather activity from
multiple weather information sources Calls local site supervision to
inform them of high volume and implement storm procedures Sends weather
alerts over radio system to alert working field responders of potential
hazards Dispatch and request emergency locates: Dispatches emergency,
one hour and 24 hour locates during and after regular business hours
Requests emergency locates for field employees that are required to dig
to repair facilities after regular business hours Monitors e-mail,
printer, phones and fax machine: Reports telecommunication & radio
system troubles Reports site camera and video problems or failures
Receives paper trouble events that may be faxed to Central Dispatch due
to computer problems Receives paper orders on printer or fax\... For
full info follow application link. \"WEC Energy Group and its
subsidiaries are Equal Opportunity / Affirmative Action employers. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, protected veteran status and any
other protected class. EEO/AA policies and statements\" \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9328366D03B643CF