Rehabilitation Services Program Assistant

Introduction

The Department of Health Services (DHS) , Mendota Mental Health Institute (MMHI) is recruiting to fill the Rehabilitation Services Program Assistant that will typically work Monday-Friday with daytime hours.

MMHI is located on the north side of Madison and offers a beautiful campus environment, convenient free parking and an onsite workout facility. MMHI is an inpatient psychiatric facility, with one outpatient program, specializing in serving patients with complex psychiatric conditions, often combined with certain problem behaviors. MMHI is an integral part of the entire Wisconsin mental health service delivery system.

MMHI is part of the Division of Care and Treatment Services (DCTS). DCTS is committed to helping all state residents live their best lives through an interconnected web of behavioral health services. Watch this video to learn more about the work of DCTS .

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package , including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months .

• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.

• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!

• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.

• Well Wisconsin Wellness Program.

• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

As the Rehabilitation Services Program Assistant, you will perform work across multiple departments to assure compliance with applicable standards and be responsible for the development, oversight, and maintenance of the group scheduling system for the entire Institute including but not limited to:

• attending trainings for the group scheduling system,

• scheduling of patient group appointments for multiple departments,

• maintaining the group scheduling system for Institute use.

You will also manage departmental and institutional regulations, policies and procedures; monitor budgets; serve as a contact person for community-based services and programs; conduct staff scheduling records in various treatment areas; and oversee the scheduling process for video conferencing.

Salary Information

Starting salary is $22.31 per hour (approximately $46,400 per year). A 12-month probationary period is required.

Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is classified as an Operations Program Associate and is in pay schedule/range is 02/11.

Job Details

All applicants will be required to allow DHS to conduct a background check to determine whether the circumstances of any convictions may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by MMHI or medical personnel approved by the facility prior to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience with office/clerical practices (e.g., filling documents, maintaining files, answering and routing phone calls, preparation of correspondence, etc.).

• Experience working with Microsoft Office applications (e.g., Excel, Access, Word, Outlook, etc.), performing duties such as creating spreadsheets to track data, entering data into a database, preparing written correspondence, responding to emails, etc.

• Experience providing customer service (e.g., resolving complaints, answering internal and external partner questions/inquiries, answering phone calls, and forwarding as needed, etc.).

• Experience preparing and maintaining schedules in an electronic format.

Well-qualified applicants will also have at least one of the following:

• Experience working with confidential information and maintaining confidentiality of sensitive information.

• Experience sorting, analyzing, and interpreting data.

• Experience in a leadership role training or providing direction to other staff.

Your letter of qualifications is limited to two (2) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

Applying is easy! Click “Apply for Job” to start your application process. Sign in to your account or create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.

• You may want to save a copy of the job posting for referencing after the deadline.

• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.

• Please monitor your email for communications related to this position.

• Current or former permanent, classified, state employees must complete the online application process to be considered.

• If viewing through an external site, please apply directly at Wisc.Jobs .

• For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Rachel Libera in Human Resources at rachel.libera@dhs.wisconsin.gov .

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here .

Deadline to Apply

The deadline to apply is October 10, 2025, by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.

Salary : $46,400