What are the responsibilities and job description for the Guest Services position at Wisconsin Dells Visitor & Convention Bureau?
- Greet and welcome each guest as they arrive.
- Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
- Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
- Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
- Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
- Must be familiar in which departments to work with in serving the needs of our guests.
- Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.
Experience:
No experience required; will train the right applicant
Skills, Knowledge, Abilities:
The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Must always appear polite, concerned, with best guest interest in mind.
Physical Requirements:
*Must be able to lift 20lbs.
Body Positions: Standing for an extended period of time.
Body Sense: Have full use of eyes and ears, full power of speech.
Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers.
Mental Requirements:
Mathematics: Must be able to do routine math calculations.
Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.