What are the responsibilities and job description for the PSL - Director/General Manager(Peer Spec position at Wisconsin Community Services, Inc.?
JOB REQUIREMENTS: Essential Duties and Responsibilities I.
Administrative & Operational Oversight Contract Compliance: Ensure
rigorous monitoring of all program requirements and service deliverables
to meet or exceed funder expectations. Strategic WCS Liaison: Partner
with Wisconsin Community Services (WCS) to leverage technical assistance
in Information Technology, Human Resources, and Accounting. Policy
Development: Lead the creation, implementation, and maintenance of
standardized PSL operating procedures and organizational policies.
Talent Management: Oversee the full recruitment lifecycle, including
hiring, onboarding, and specialized training for peer specialist staff
and volunteers. Fiscal Management: Monitor agency and program budgets in
coordination with WCS to ensure financial health and proper resource
allocation. II. Board Governance & Relations Strategic Funding:
Collaborate with the Board of Directors to identify, research, and
pursue diverse funding streams, including grants and fee-for-service
opportunities. Executive Liaison: Serve as the primary point of contact
for the Board of Directors, maintaining a proactive and transparent
partnership with the Board President. Meeting Management: Manage the
preparation and distribution of all executive reports, agendas, and
materials required for Board meetings. III. Community Engagement &
Sustainable Growth Strategic Partnerships: Cultivate community
collaborations that expand the reach and impact of PSL programs.
Development & Outreach: Interface regularly with current and prospective
funders to advocate for PSL services and secure long-term investment.
County Representation: Act as the face of PSL in Milwaukee County
forums, including Behavioral Health Services (BHS) and other
county-based meetings. IV. Leadership & Quality Assurance Peer Service
Delivery: Provide direct, recovery-focused coaching and mentorship to
children, adults, and families, utilizing lived experience to model
wellness. Quality Excellence: Administer and analyze monthly quality
assurance surveys to drive continuous program improvement. Ethical Role
Modeling: Exemplify recovery values and professional integrity by
upholding the Peer Specialist Code of Conduct and ethical standards in
all interactions. V. Supervisory Functions & Accountability Individual
Mentorship: Conduct weekly 1:1 supervision sessions with each Peer
Specialist to provide guidance and address clinical challenges.
Documentation & Productivity: Ensure all progress notes are completed
accurately and on time. Monitor staff service hours to ensure meeting
Unit Production Goals And Contract Requirements. Performance Management
Execute timely and objective annual staff evaluations and administer
disciplinary actions as outlined in the agency\'s policy manual.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Job Qualifications:
Required Qualifications Certifications: Must be a Wisconsin Certified
Peer Specialist And/or a Certified Parent Peer Specialist. Experience
Minimum of two (2) years of experience providing direct peer support
services; two (2) years of supervisory experience preferred. Education:
Preferred; bachelor\'s degree in social work, Human Services, Criminal
Justice, or a related field. Compliance: No criminal convictions or
license revocations that preclude serving vulnerable populations.
Transportation: Valid driver\'s license, reliable automobile, and
insurance coverage for community-based work. Knowledge, Skills and
Abilities Subject Matter Expertise: Expert understanding of peer support
Frameworks And Substance Use/mental Health Recovery. Crisis Leadership
Proven ability to lead and remain grounded during crisis situations.
Resource Management: Proficiency in the effective use of time and
organizational resources to maintain high-quality, sustainable services.
Cultural Intelligence: Demonstrated ability to respond respectfully and
effectively to individuals of all cultures, languages, and backgrounds.
Other Job Information (if applicable): PHYSICAL DEMANDS: The position
requires standing, sitting, reaching, and walking. The ability to travel
in the community is required. Reasonable accommodation may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://tinyurl.com/4vjz6s26
Administrative & Operational Oversight Contract Compliance: Ensure
rigorous monitoring of all program requirements and service deliverables
to meet or exceed funder expectations. Strategic WCS Liaison: Partner
with Wisconsin Community Services (WCS) to leverage technical assistance
in Information Technology, Human Resources, and Accounting. Policy
Development: Lead the creation, implementation, and maintenance of
standardized PSL operating procedures and organizational policies.
Talent Management: Oversee the full recruitment lifecycle, including
hiring, onboarding, and specialized training for peer specialist staff
and volunteers. Fiscal Management: Monitor agency and program budgets in
coordination with WCS to ensure financial health and proper resource
allocation. II. Board Governance & Relations Strategic Funding:
Collaborate with the Board of Directors to identify, research, and
pursue diverse funding streams, including grants and fee-for-service
opportunities. Executive Liaison: Serve as the primary point of contact
for the Board of Directors, maintaining a proactive and transparent
partnership with the Board President. Meeting Management: Manage the
preparation and distribution of all executive reports, agendas, and
materials required for Board meetings. III. Community Engagement &
Sustainable Growth Strategic Partnerships: Cultivate community
collaborations that expand the reach and impact of PSL programs.
Development & Outreach: Interface regularly with current and prospective
funders to advocate for PSL services and secure long-term investment.
County Representation: Act as the face of PSL in Milwaukee County
forums, including Behavioral Health Services (BHS) and other
county-based meetings. IV. Leadership & Quality Assurance Peer Service
Delivery: Provide direct, recovery-focused coaching and mentorship to
children, adults, and families, utilizing lived experience to model
wellness. Quality Excellence: Administer and analyze monthly quality
assurance surveys to drive continuous program improvement. Ethical Role
Modeling: Exemplify recovery values and professional integrity by
upholding the Peer Specialist Code of Conduct and ethical standards in
all interactions. V. Supervisory Functions & Accountability Individual
Mentorship: Conduct weekly 1:1 supervision sessions with each Peer
Specialist to provide guidance and address clinical challenges.
Documentation & Productivity: Ensure all progress notes are completed
accurately and on time. Monitor staff service hours to ensure meeting
Unit Production Goals And Contract Requirements. Performance Management
Execute timely and objective annual staff evaluations and administer
disciplinary actions as outlined in the agency\'s policy manual.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Job Qualifications:
Required Qualifications Certifications: Must be a Wisconsin Certified
Peer Specialist And/or a Certified Parent Peer Specialist. Experience
Minimum of two (2) years of experience providing direct peer support
services; two (2) years of supervisory experience preferred. Education:
Preferred; bachelor\'s degree in social work, Human Services, Criminal
Justice, or a related field. Compliance: No criminal convictions or
license revocations that preclude serving vulnerable populations.
Transportation: Valid driver\'s license, reliable automobile, and
insurance coverage for community-based work. Knowledge, Skills and
Abilities Subject Matter Expertise: Expert understanding of peer support
Frameworks And Substance Use/mental Health Recovery. Crisis Leadership
Proven ability to lead and remain grounded during crisis situations.
Resource Management: Proficiency in the effective use of time and
organizational resources to maintain high-quality, sustainable services.
Cultural Intelligence: Demonstrated ability to respond respectfully and
effectively to individuals of all cultures, languages, and backgrounds.
Other Job Information (if applicable): PHYSICAL DEMANDS: The position
requires standing, sitting, reaching, and walking. The ability to travel
in the community is required. Reasonable accommodation may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://tinyurl.com/4vjz6s26