Network Administrator

Wisconsin Center District Job Description – Network Administrator

Position Overview:   The Network Administrator reports to the Vice President of Information Technology and is responsible for the maintenance, troubleshooting, and support of the organization’s campus-wide LAN, WAN, and wireless networks, and related copper and fiber cable plants.  This position supports both internal staff as well as event clients and exhibitor services.

Essential Duties and Responsibilities:

• Install, configure, and maintain network services, equipment, and devices
• Administer end-user equipment (desktops, laptops, printers, etc.)
• Provides technical support for a variety of complex applications and systems
• Ensures network connectivity throughout LAN, WAN, and wireless networks
• Monitor system performance and implement performance turning
• Works with internal and external entities on data, phone, and video transmission systems
• Reviews, evaluates, and makes recommendations of hardware and software configurations in support of both internal and event systems
• Ensures proper access controls are in place for the protection of organization data
• Actively participates and assists in development, monitoring, and testing of organization’s disaster recovery plan
• Assists with event day setup of network hardlines
• Configure event day wireless networks
• Maintain and support a large enterprise wireless network with potentially 10,000 simultaneously connected clients
• Utilize wireless design tools to determine AP placement and deploy APs, and perform post-deployment surveys in order to optimate wireless performance
• Maintains working relationships with key personnel from in-house tenants to ensure the success of their operational needs
• Other responsibilities and duties as assigned by management, to ensure the effective utilization of the organization’s resources and to ensure customer satisfaction

Skills and Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
• Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams
• Exceptional communication skills and situational adaptability; capable of clearly conveying WCD standards and the ability to explain technology to stakeholders across all levels of technical familiarity
• Ability to work independently and efficiently; exercise initiative, resourcefulness, and good judgement
• Flexible and comfortable working under pressure in a fast-paced environment
• Ability to work flexible and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays as event calendar or deadlines dictate
• Technical expertise to include, but not limited to:
  1. Networking devices (switches, routers, firewalls, wireless APs, etc.)
  2. Internet and fiber connections
  3. IP protocol, VLANs, DHCP, and DNS
  4. Knowledge of 802.11a/g/n/ac/ax, CAPWAP, and LWAPP
  5. Knowledge of L2/L3 and wireless security features including access lists, VACLS, firewalls, WPA, TKIP, CCKM, LEAP, etc.
  6. VoIP (Voice over IP) phone systems
  7. Two-way radio systems
• Knowledge of data center operations to include, but not limited to:
  1. General design and layout to include racks, cabinets, and wire management
  2. Structured network cabling standards
  3. Network hardware
  4. NAS and SAN appliances
  5. Virtual server technology
  6. Redundant power (UPS systems)
  7. Environmental systems and monitoring
  8. Data backup and archiving best practices, including disaster recovery planning
• Exemplify the organization’s core values: Bold, Proud, Experience Obsessed

Education and Experience:

• Required:
  1. Bachelor’s degree from an accredited institution in Information Technology or related field, or 10 years of experience
  2. Three (3) to five (5) years of hands-on IT network administration experience
  3. Experience designing and implementing wireless network solutions
  4. Experience utilizing industry standard tools for network design and troubleshooting (Fluke, Ekahau, etc.)
• Preferred:
  1. Industry wireless certifications (CWTS, CWNA, CWDP, CWAP, Ekahau, etc.)
  2. Structured network cabling certifications
  3. Experience supporting Ticketmaster and/or AXS systems
  4. VoIP phone system experience
  5. Previous experience with a hotel, sports team, theater, and/or convention center

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.  Specific hearing abilities required by this job include the ability to hear to be able to listen to employees, clients, guests, and two-way radio traffic in the course of work.  The noise level in the work environment is usually moderate.  The employee is required to use their fingers and hands in the course of general work tasks.

Positioned Based in:  Milwaukee, WI

Travel Required:  N/A

Reports to:  VP of IT

Department:  Information Technology

** The above is intended to describe the general content of and requirements for the performance of the job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

** We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status.