Service Team Lead

Service Team Lead - Job Description

Since 1976, The WAC has built a brand and reputation for being Milwaukee's finest social and athletic club. Our owners started with the idea of building a club that they would want to belong to and developed a few guiding principles that are followed to this day. It's what makes us who we are and serves to differentiate WAC from other clubs:

1. Our clubs are CLEAN.

2. Our staff is FRIENDLY...and it shows.

3. We CARE...about our members and their goals, our staff and their dreams, and the health and well-being of the communities we serve.

We're often asked how we've grown so much over the years. The answer is that WAC is aligned around our mission that "we make a difference in people's lives". This is accomplished through actively living our ten core values.

Mission and Core Values

1. WE greet each member with a smile, his/her name and kind eyes.

2. WE provide a clean and welcoming environment.

3. WE let our personalities shine and are memorable.

4. WE invite and connect with members and guests.

5. WE create WAC moments daily.

6. WE own and immediately resolve problems.

7. WE produce results for our members and club.

8. WE have fun and create a home away from home.

9. WE improve ourselves, the club and our community.

10. WE make a commitment to health and fitness with your WAC membership.

Are you WAC? If so, please continue reading below.

As the Service Team Lead, you will play a key role in supporting multiple aspects of club operations. Depending on your location, responsibilities may include oversight of the Kids' Clubhouse, Club Pub, events and member engagement planning, cleaning standards, and in club purchasing. You'll lead frontline team members with a focus on exceptional customer service, effective training, daily operations, and ongoing team development.

In this role, you'll help your team build meaningful relationships with members and guests through proactive, aggressive hospitality, ensuring every interaction feels warm and personalized. You will guide your team in creating a clean, engaging, and welcoming environment for members and the children in our care, an essential part of the Wisconsin Athletic Club experience and our local community.

You will also oversee the Club Pub's customer service, recruiting, training, operational execution, financial performance, event support, and team development. This is not a behind the scenes leadership role; it is a hands on, frontline position where you will actively connect with your team, members, and guests. Most importantly, you'll have the opportunity to coach, support, and grow your team every day.

Key Responsibilities

Leadership and Aggressive Hospitality - Everything rises and falls on leadership.

Display a member first attitude by training and holding team members accountable, not only for being raving fans, but also for creating raving fans - we are all responsible for attracting and retaining members.

Be what you want to see - live the mission and core values of WAC.

Provide ongoing coaching to team members to take action and to achieve operational goals.

Constantly recruit and train team members, encouraging them to develop personally and professionally.

Plan, identify, communicate and delegate appropriate responsibilities to team members to ensure smooth club operations - this starts with the daily walk through and any necessary follow up.

Team Building - Improve ourselves, the club and our community.

Build and mentor winning teams.

Pick the best people - aid in club recruiting efforts to exceed member expectations and improve retention.

Paint a picture and show them a path - inspire the best to exceed their potential at WAC.

Provide great training - actively learn, share and apply with your team.

Coach - give team members regular feedback and ask great questions.

Catch people doing things right.

Planning and Execution - Produce results for our members and club.

Develop and manage monthly schedules to ensure club is properly staffed during peak and non peak times.

Communicate clearly, concisely and accurately by utilizing every major form of communication. Be available.

Responsible for everything in the front desk, laundry contribute to the MOD program.

WACy Perks

Daily opportunities to

Be an entertainer and let your personality shine

Be an important part of fulfilling a meaningful purpose

Create a welcoming home away from home environment

Ongoing opportunities to

Learn, Grow and Develop as a person and in your career

Contribute to the success of your team, club and community

Benefits including

Full club membership includes Kids' Clubhouse

WAC University Curriculum

Health, Dental, 401K, Vacation

These are just a few reasons to work at WAC. Does this sound fascinating? If so, please apply today.

Find us on Facebook, Twitter, Pinterest and Instagram.