Complex Administrative Manager

BENEFITS

• Medical
• Dental
• Vision
• Pet Insurance
• Fully vested 401k
• Employee Assistance Program
• PTO
• Recognition Program
• Volunteer Initiatives
• Marriott Hotel Travel Discounts
• Lunch Provided

POSITION OVERVIEW

The Complex Administrative Manager is responsible for supporting the financial, human resources, and sales operations of two assigned hotels and a restaurant. This position oversees financial transactions, ensuring they are accurately recorded, reviewed, reconciled, and corrected as needed. The Complex Administrative Manager also oversees human resources activities, including payroll and benefits administration, while ensuring compliance with company policies and procedures. Additionally, this role manages sales-related tasks and initiatives as assigned.

In partnership with department managers, the Complex Administrative Manager promotes the consistent application of accounting, sales, and human resources policies, supports operational compliance, and verifies that established standards and processes are consistently followed.
 

DUTIES AND RESPONSIBILITIES

• The Complex Administrative Manager will receive comprehensive training on the duties and responsibilities outlined in this section. Detailed manuals, procedures, and Standard Operating Procedures (SOPs) will be available for ongoing reference.
• Daily Income Audit: Perform daily income audit functions, including making necessary manual journal entries to balance accounts, reconciling deposits across separate accounts and banks, updating cashier over/short reports, and reconciling cash and credit card receipts against system totals.
• Accounts Payable: Review and ensure invoices are properly coded and posted in M-3; establish new vendors and ensure W-9 compliance; scan and upload invoices to Intelligent Imaging; review vendor statements to verify all invoices have been received and recorded; and prepare, print, and mail weekly AP checks following approval and signature by the General Manager.
• Accounts Receivable: Review and assist with accounts receivable invoices and ensure billing is completed within three business days of hotel departure for assigned properties. Review third-party reservations and submit applicable documentation to vendors for payment; monitor guest ledgers to ensure outstanding balances are resolved promptly; receive and post payments received by mail or wire transfer; and reconcile Marriott Rewards statements to accounts receivable records.
• Payroll: Ensure all employee timecards are reviewed and approved; balance and record Food & Beverage tips; update variable garnishments; review payroll for accuracy and completeness; and submit payroll in accordance with established deadlines.
• Retirement Plan Administration: Prepare and submit bi-weekly 401(k) contribution files.
• Human Resources: Ensure all associate documentation is completed and properly signed; administer associate insurance benefits; and oversee Workers’ Compensation cases and related documentation.
• Sales Support: Provide administrative support for sales activities, including building room blocks, processing reservation requests, creating booking links, preparing and distributing pickup reports, completing light detailing, and assisting with final billing.
• Business Operations: The primary duties of this position involve work directly related to the business operations of the hotels and restaurant and their customers. The position requires the exercise of discretion and independent judgment in handling matters of significance, including financial, operational, and administrative responsibilities.
• Additional Responsibilities: Perform other duties and responsibilities as assigned or requested by management.

QUALIFICATIONS

• Previous experience in a similar role within a hotel, restaurant, or hospitality operation.
• Strong computer skills, including proficiency with Microsoft Office, M-3 accounting software, ProfitSword, Property Management Systems (PMS), Point-of-Sale (POS) systems, Paycom, and other finance and hospitality-related platforms.
• Excellent verbal and written communication skills, with the ability to effectively address, resolve, and follow up on guest, associate, and business-related concerns.
• Highly motivated, results-oriented self-starter with strong organizational and time-management skills.
• Ability to remain calm and professional under pressure while managing multiple priorities and competing demands in a fast-paced environment.
• Strong analytical and mathematical skills, with the ability to analyze financial and operational data, identify trends or discrepancies, and develop appropriate conclusions and solutions.
• Professional, approachable, authentic, and engaging demeanor, with the ability to build positive relationships and serve as a role model for associates.
• Demonstrated leadership and management experience, with the ability to effectively inspire, motivate, coach, and engage team members.
• Strong reading, writing, and verbal communication skills in English.
• Flexibility to work a varied schedule based on business needs, including weekends, holidays, and other non-standard hours.
• Ability to perform the essential physical functions of the position, which may include prolonged periods of sitting, standing, walking, writing, listening, and communicating, as well as repetitive motions, bending, climbing, and maintaining sufficient visual acuity to perform job-related tasks.

PERFORMANCE EXPECTATIONS

The Complex Administrative Manager is expected to consistently demonstrate accuracy, accountability, professionalism, and sound judgment in all aspects of their work. Success in this position requires timely and accurate completion of financial, payroll, human resources, accounts payable, accounts receivable, and administrative responsibilities; strong attention to detail; and effective prioritization of competing deadlines.

The individual is expected to maintain confidentiality of sensitive financial, associate, and guest information, follow established policies and procedures, communicate effectively with associates, managers, vendors, and guests, and proactively identify and resolve discrepancies or issues. The individual should demonstrate initiative, reliability, and a commitment to continuous improvement while supporting the operational and financial goals of the hotels and restaurant. Performance will be evaluated based on accuracy, timeliness, compliance, service, teamwork, communication, problem-solving, and the ability to effectively manage the responsibilities of the position.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.

Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.

Salary : $50,000