What are the responsibilities and job description for the Operations Manager position at Wirks Moving and Storage?
Operations Manager (PM Shift) – Wirks Moving & Storage | Marietta, GA
Schedule: Full-time, On-Site |
Monday - Thursday & Saturdays 11:00 AM – 6:00 PM (or until the last truck returns)
Location: Marietta, GA
Are you a hands-on leader who thrives in high-stakes environments? Do you lead by example, embody integrity, and have a drive to grow 1% better every day? If so, we want you on our team.
Wirks Moving & Storage is seeking an Operations Manager to oversee our facility operations during the afternoon and evening shift. This is not a desk job — it's a leadership role where you're expected to roll up your sleeves, solve problems in real time, and ensure our crews and customers end the day with a 5-star experience.
Note that the advertised shift will be required for 90-days, during which time you will have the opportunity to learn and develop. After that time, you will have the opportunity to adjust the schedule in a manner that best serves the business needs and maximizes your contribution to the organization.
What You’ll Be Responsible For:
- Leading PM Operations: Ensure every truck returns safely, every move is completed professionally, and every detail is accounted for.
- Working in Tandem: Partner with our AM Operations Lead to ensure seamless shift transitions and end-of-day success.
- On-the-Ground Leadership: You may be called to get on a truck, help complete a job, or jump in wherever needed to uphold our standards.
- Customer Communication & De-Escalation: Handle late-day customer concerns, damages, and delays with poise, professionalism, and care.
- Team Accountability & Motivation: Push teams to finish strong, manage fatigue, and maintain high morale through difficult or late moves.
- Truck Check-In & Inventory: Ensure trucks return clean, stocked, and ready; track inventory usage and restock efficiently.
- Next-Day Preparation: Set up the morning shift for success with clear communication, clean equipment, and accurate staging.
- Job Closeout: Review job notes, confirm job completion, and assist with ensuring full bill collection when needed.
What You Bring:
- Powerful Leadership Skills: You lead from the front, hold your team accountable, and earn respect by doing, not just directing.
- Growth Mindset: You’re never satisfied with “good enough.” You’re always looking for ways to improve our systems and yourself.
- Stellar Customer Service: Whether it’s calming a frustrated client or negotiating with a tired crew, you handle pressure gracefully.
- Attention to Detail: You catch what others miss — from damage reports to packing materials to tomorrow’s job setups.
- Excellent Communication: Clear, confident, and calm — with customers, movers, and teammates alike.
- Impeccable Integrity: You live our values: ownership, integrity, and altruism.
Must-Haves:
- Willingness to work past 6:00 PM when crews are still on the road.
- Ability to lift 50 lbs and work on trucks if needed.
- Experience in operations, logistics, or team management (moving industry experience is a plus, but not required).
- Tech-savviness with scheduling, inventory, or CRM tools is a bonus.
- Valid driver's license and reliable transportation.
Why Wirks?
We’re not just another moving company. We’re a team of passionate, hard-working professionals committed to delivering the highest quality moving experiences in the industry. We lead with service, integrity, and heart — and we’re building something special.
If you’re ready to lead with purpose, hustle with heart, and grow with us — apply today.