What are the responsibilities and job description for the Sales Consultant position at Wireless Nation?
Company Description Wireless Nation is a local Verizon Wireless Zone retailer serving customers across MD, DE, NJ, VA, and PA. The company employs over 200 wireless professionals who focus on delivering reliable mobile solutions and responsive in-store support. Team members help customers select devices, plans, and services that best fit their needs while ensuring a smooth, informed buying experience. Wireless Nation emphasizes strong customer relationships, dependable wireless service, and ongoing support for both new and existing customers.
Role Description The Sales Consultant role is a full-time, on-site position based in State College, PA. In this role, the consultant assists customers with selecting phones, plans, accessories, and other Verizon Wireless services that match their needs and budget. Daily tasks include greeting customers, conducting needs assessments, presenting product options, processing sales transactions, and setting up or troubleshooting devices and accounts. The consultant is responsible for maintaining product knowledge, meeting individual and store sales goals, and ensuring a welcoming, professional environment. This role also involves following up with customers, handling service inquiries, and collaborating with team members to deliver consistent, high-quality customer experiences.
Qualifications
- Candidates should possess strong Sales Consulting and Consulting skills to understand customer needs and recommend appropriate wireless solutions.
- Candidates should possess Customer Service and Customer Satisfaction skills to create positive experiences and build long-term customer relationships.
- Candidates should possess effective Communication skills, including clear verbal communication, active listening, and the ability to explain technical details in plain language.
- Basic proficiency with mobile devices, wireless plans, and point-of-sale systems, with an ability to quickly learn new products and technologies.
- Proven ability to meet or exceed sales targets, work collaboratively in a team environment, and stay organized in a fast-paced retail setting.
- High school diploma or equivalent required; prior retail or wireless industry experience is beneficial.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.